Technical Support Specialist, Ion Chromatography

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🔥 6 minutes ago

🌲 North Carolina, Pennsylvania – Remote

🌲 North Carolina – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide advanced remote technical support for Thermo Fisher Scientific's Ion Chromatography (IC), Sample Preparation (SP), Liquid Chromatography (LC/HPLC), and Discrete Industrial Analyzer (DIA) product portfolio • Partner with customers and Field Service Engineers to troubleshoot complex hardware, software, and application issues • Collaborate with Product Management, R&D, Manufacturing, Marketing, and Field Service to improve remote resolution and support new product introductions • Deliver an exceptional customer experience

🎯 Requirements

• Advanced Degree with 3+ years of experience, or Bachelor's Degree with 5+ years of experience supporting analytical instrumentation • Hands-on experience supporting Ion Chromatography (IC) and Sample Preparation (SP) instrumentation • Experience using Chromeleon™ Chromatography Data System for instrument control, method development, data acquisition, and troubleshooting • Strong analytical and troubleshooting skills involving analytical instrumentation, hardware, software, and laboratory applications • Excellent verbal and written communication skills with the ability to explain complex technical concepts • Demonstrated ability to build customer confidence through active listening, clear communication, and effective remote troubleshooting • Ability to travel up to 15%

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Professional development opportunities