Help Desk Technician

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September 9

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Sherpa

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Artificial Intelligence • B2B • Marketing

Sherpa is a leading provider of data-driven insights and partner marketing solutions for global technology firms. Leveraging its proprietary EdisonAI platform, Sherpa empowers companies to optimize their partner ecosystems, enhance partner recruitment, and drive marketing campaigns with precision. By focusing on strategic partner engagement and activation, Sherpa helps organizations build long-term, revenue-driving partnerships. With a comprehensive suite of marketing programs and tools, Sherpa guides businesses through their partner-related challenges, enabling smarter marketing strategies and improved ROI.

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Maintain responsibility for serving as a help desk technician for several products to include a GOV MDM. Provide timely assistance to help desk trouble tickets. Develop a list of best practices and troubleshooting steps to provide all customers. Provide expertise during all phases of a GOV MDM for both DOD and commercial instances. The ideal candidate will possess a strong work ethic, be a self-starter and able to work with little to no oversight. • Responsibilities: Proficiency in Linux, Windows, Android & iOS operating systems. Ability to deploy, manage and maintain Hypervisors to include Virtual Box and Hyper-V. Ability to manage stakeholder relationships effectively. Capture bug reports and help write improvement documentation. Serve as a Tactical Network and Mobile Systems Integration SME for the customer. Server management to include building, maintaining and training on OpenVPN Server, Email servers, Active Directory, Open LDAP servers. Certificate Authorities to include Trust chain, CA management, Intermediate CA’s, Client CA’s, Server CA’s Configuration, support, and troubleshooting expertise in computer, server, and network environments. Conduct demonstrations, set up and administer demo/trial servers. Apply STIG configurations to multiple different operating systems Travel in support of customer training and installation events.

🎯 Requirements

• Proficiency in Linux, Windows, Android & iOS operating systems. • Ability to deploy, manage and maintain Hypervisors to include Virtual Box and Hyper-V. • Ability to manage stakeholder relationships effectively. • Capture bug reports and help write improvement documentation. • Serve as a Tactical Network and Mobile Systems Integration SME for the customer. • Server management to include building, maintaining and training on OpenVPN Server, Email servers, Active Directory, Open LDAP servers. • Certificate Authorities to include Trust chain, CA management, Intermediate CA’s, Client CA’s, Server CA’s • Configuration, support, and troubleshooting expertise in computer, server, and network environments. • Conduct demonstrations, set up and administer demo/trial servers. • Apply STIG configurations to multiple different operating systems • Proficiency in current Microsoft desktop and Azure server operating systems. • Exceptional problem-solving skills for resolving issues with complex systems. • Familiarity with TAK and Mission Command Systems, along with experience in fielding Army systems. • Knowledge of network encryption methods, both hardware and virtual. • Familiarity with mobile device management tools and policy management. • Proficiency in MS Office Tools, data management, analysis, standards, and communication skills (verbal and written). • Expertise in Network Operations Convergence technical design, methodologies, project, and process. • Cloud infrastructure and architecture knowledge. • Understanding of firewalls, ports, and protocols. • Experience in deploying and troubleshooting containerized services. • Ability to review logs and analyze data. • Familiarity with VPNs, DNS, and scripting (Linux OS). • Understanding of Active Directory, x509 public key PKI, client and server certificates, and certificate authorities. • Must be a US citizen • Must pass a background check and drug screening • Preferred Experience: Linux Docker Ansible Postgres database management, CLI database manipulation, CLI database queries

🏖️ Benefits

• We offer a competitive benefits package, covering the cost of medical for you and your family; we also offer dental, vision, health and wellness benefits and a generous retirement savings plan. We believe that our employees can manage their workload and their personal life, therefore we extend a generous PTO policy. This allows our employees to balance their lives as they see fit.