The Stem
Healthcare Insurance • Pharmaceuticals • Digital Health
The Stem is a global networked consultancy specializing in customer engagement and digital transformation within the health and life sciences sectors. The company focuses on improving patient experiences and enhancing communication between healthcare providers and patients. Their expertise includes developing omni-channel strategies, engaging with biopharma clients to drive digital transformation, and implementing innovative solutions tailored to meet industry-specific needs.
Digital Transformation Consultant - Customer Engagement Excellence
Job not on LinkedIn
February 19
The Stem
Healthcare Insurance • Pharmaceuticals • Digital Health
The Stem is a global networked consultancy specializing in customer engagement and digital transformation within the health and life sciences sectors. The company focuses on improving patient experiences and enhancing communication between healthcare providers and patients. Their expertise includes developing omni-channel strategies, engaging with biopharma clients to drive digital transformation, and implementing innovative solutions tailored to meet industry-specific needs.
📋 Description
• Plan and execute customer engagement transformation within Pharma and Bio-tech companies • Benchmark Omni-channel capabilities • Formulate transformation visions • Advise governance models for transformation • Define excellence projects • Implement customer engagement excellence projects • Develop training programs • Serve as interim staff
🎯 Requirements
• Established an independent consulting practice • Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company • Track record of conceiving and guiding excellence programs that make a measurable impact • Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health • Strong client consultation skills with ability to guide a strategic discussion • Analytical thinker with strong organizational skills • Strong understanding of strategic marketing process • Solid academic credentials; MBA or equivalent advanced degree preferred but not required.
Apply NowSimilar Jobs
February 17
Support and train the customer service team to implement business growth strategies and ensure customer satisfaction.
February 15
Pacifica Continental
51 - 200
Join a client-focused role improving user experience with tooltips, tours, and surveys in CRM applications.
February 15
Lead major customer relationships at Element451, enhancing engagement with an all-in-one CRM.
February 14
A remote position adding your CV to a CRM for job alerts. No specific requirements listed.
February 12
Oversee client relationships while driving growth for an eCommerce engineering team. Ensure timely delivery and realize efficiency through automation.