The Sydney Call Centre
B2B • B2C • SaaS
The Sydney Call Centre is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. Specializing in both B2B and B2C call center services, the company offers a range of solutions including lead generation, inbound customer care, and outbound sales. With a focus on utilizing advanced technology and digital platforms, The Sydney Call Centre aims to enhance the customer experience and drive growth for its clients.
Call Center Representative
Job not on LinkedIn
August 31
The Sydney Call Centre
B2B • B2C • SaaS
The Sydney Call Centre is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. Specializing in both B2B and B2C call center services, the company offers a range of solutions including lead generation, inbound customer care, and outbound sales. With a focus on utilizing advanced technology and digital platforms, The Sydney Call Centre aims to enhance the customer experience and drive growth for its clients.
📋 Description
• Answer inbound customer calls in a professional and courteous manner. • Assist with inquiries, complaints, and service-related issues. • Provide accurate information about products, services, and policies. • Document customer interactions and feedback in the system. • Follow company procedures and escalate complex issues when necessary. • Remote Call Center Representative providing customer support from home-based environment.
🎯 Requirements
• Must be 18 years or older. • High school diploma or equivalent required. • Previous customer service or call center experience preferred. • Strong verbal communication and active listening skills. • Ability to work independently in a remote setting. • Reliable internet connection and a quiet workspace. • Must be authorized to work in the country where the job is based. • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. • Must be willing to submit to drug screening. (Does not apply in Canada)
🏖️ Benefits
• Paid Time Off: Earn PTO and paid holidays to take the time you need. • Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. • Life Insurance: Access life insurance options to safeguard your loved ones. • Supplemental Insurance: Accident and critical illness insurance • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work.
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