Remote Call Center Customer Service Representative

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June 22

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The Sydney Call Centre

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B2B • B2C • SaaS

The Sydney Call Centre is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. Specializing in both B2B and B2C call center services, the company offers a range of solutions including lead generation, inbound customer care, and outbound sales. With a focus on utilizing advanced technology and digital platforms, The Sydney Call Centre aims to enhance the customer experience and drive growth for its clients.

1001 - 5000 employees

Founded 2018

🤝 B2B

👥 B2C

☁️ SaaS

📋 Description

• Handle customer inquiries via phone, email, and chat with professionalism. • Provide accurate information about products, services, and policies. • Troubleshoot and resolve customer complaints and issues. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members to improve service delivery. • Adhere to company policies and compliance standards.

🎯 Requirements

• Must be 18 years or older • High school Diploma/GED • Previous experience in customer service or a call center environment. • Strong interpersonal and problem-solving skills. • Ability to work independently and manage time effectively. • Comfortable using multiple software systems simultaneously. • High-speed internet and a distraction-free home office setup. • Flexibility to work various shifts, including evenings and weekends. • Fluent in English and Spanish

🏖️ Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need. • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. • Retirement Savings: Secure your future with retirement savings programs, where available. • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance: Access life insurance options to safeguard your loved ones. • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work.