IT Support Engineer

Job not on LinkedIn

November 12

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Thinc Forward

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Cybersecurity • IT Services • Consulting

Thinc Forward is a technology and business advisory group that provides solutions in cybersecurity, networking, communications, IT services, cloud consulting, and specialty services such as dental and medical technology. The company aims to empower businesses by offering technical, economic, and strategic business resources that help increase profitability, improve operational efficiency, and enhance business performance. Thinc Forward aligns technology with specific strategic goals and business plans of organizations, offering managed security services, IT support, cloud platforms, and consulting services including IT staff augmentation and network assessments. Their focus is on creating opportunities for enhanced performance through technological alignment.

51 - 200 employees

Founded 1993

🔒 Cybersecurity

📋 Description

• Serve as a Tier 2 escalations point handling both basic and complex IT issues • Troubleshoot and resolve problems related to desktops, applications, servers, networking, virtualization, and domain services • Provide advanced technical support for Microsoft 365, Active Directory, RDS/Terminal Services, Group Policy, and multifactor authentication • Support specialized systems such as dental/medical equipment software and hardware (e.g., X-ray sensors, imaging applications) • Troubleshoot connectivity and networking issues including firewalls, VPNs, VLANs, DNS/DHCP, and wireless infrastructure • Take ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction • Perform root cause analysis to prevent recurring issues and improve overall service delivery • Escalate unresolved issues appropriately to senior engineers or third-party vendors • Document solutions clearly to contribute to shared knowledge resources

🎯 Requirements

• Minimum 5+ years’ experience in IT support with at least 3+ years in a Tier 2 or higher role; MSP experience strongly preferred • Associate’s degree (or higher) in Computer Science, IT, Systems Engineering, or equivalent professional experience preferred • Proficiency in Windows OS support, Microsoft 365 administration, Active Directory/AD Sync, and domain/permissions management • Experience with RMM tools and PSA/ticketing systems • Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, VLANs, routing protocols, firewalls, wireless) • Hands-on experience with virtualization environments, terminal servers, and remote app delivery • Ability to troubleshoot and support both software and hardware, including vendor-specific and third-party applications • Excellent communication, documentation, and client service skills • Proven ability to multi-task, prioritize, and manage workload effectively in a fast-paced environment • Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus • Dental IT support experience highly desirable

🏖️ Benefits

• Medical, Dental, and Vision Benefits (employee premiums covered at 80-100%) • Paid time off (plus public holidays) • Training & Development • 401(k) • Life Insurance • Hybrid work environment offered if local to West Chester, PA, otherwise fully remote