Endpoint Engineer

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🕒 April 16

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Logo of Thinkahead Consultant Psychologist Pty Ltd

Thinkahead Consultant Psychologist Pty Ltd

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Manage and support endpoint devices, with a primary emphasis on Windows endpoints via SCCM and Microsoft Intune, as well as Chromebooks and Apple devices (via JAMF). • Troubleshoot and resolve endpoint-related issues to ensure optimal performance and minimal downtime. • Provide Tier 3 support for endpoint-related incidents and service requests. • Administer and optimize Microsoft SCCM/MECM and Microsoft Intune and/or Tanium for device provisioning, configuration management, software deployment, and compliance enforcement. • Administer JAMF to support Apple device management, including policy enforcement, updates, and application deployments. • Manage Windows endpoint configurations using Group Policy, SCCM, Intune, and related endpoint management tools. • Develop and execute patching strategies for all endpoint devices, with a strong focus on Windows patching through SCCM/MECM and Intune. • Coordinate patch testing, deployment, and validation to ensure security compliance while minimizing user impact. • Monitor patch compliance and remediation status, addressing failures or discrepancies promptly. • Manage and support Chromebooks, including policy enforcement, system updates, and troubleshooting. • Ensure endpoint devices comply with organizational security policies and standards. • Support vulnerability assessment and remediation activities, particularly for Windows endpoints managed via SCCM/MECM and Intune. • Identify opportunities to automate and optimize endpoint management processes, especially within SCCM/MECM and Intune workflows. • Maintain detailed documentation of endpoint configurations, processes, and troubleshooting procedures. • Work closely with IT support, cybersecurity, and infrastructure teams to align endpoint strategies with organizational goals.

🎯 Requirements

• 3–5 years of experience in endpoint management and support. • Strong hands-on experience with Microsoft SCCM/MECM and Microsoft Intune (preferred) for Windows endpoint management. • Experience with Tanium and JAMF for endpoint administration. • Proven ability to support Windows devices, Chromebooks, and Apple devices. • Strong knowledge of Windows OS, macOS/iOS, and Chrome OS. • In-depth experience with patch management processes, particularly using SCCM and Intune. • Proficiency in PowerShell (preferred), Python, or Bash for automation. • Familiarity with Active Directory, Group Policy, Azure AD, and device enrollment programs. • Strong analytical and troubleshooting skills. • Excellent written and verbal communication skills. • Ability to work independently and collaboratively in a fast-paced environment. • Microsoft certifications (e.g., Modern Desktop Administrator Associate, Endpoint Administrator). • Tanium Certified Operator and/or JAMF Certified Technician.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

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