Senior Cloud Engineer – Azure/OpenShift

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🕒 May 13

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Lead the support and operation of cloud infrastructure, platform services, identity, networking, security controls, and operational tooling across customer environments. • Able to architect and lead deployment of moderately complex solutions related to cloud solutions. • Understands performance, scaling and functional characteristics of software technologies. • Ability to understand open-source and cloud use-cases and recommend standard design patterns commonly used in such solutions (best practices). • Own complex incidents, escalations, and problem investigations; perform advanced troubleshooting, coordination, service restoration, and follow-through durable resolution. • Plan and execute complex changes and recurring operational activities including provisioning, access changes, maintenance events, backup and recovery validation, patching coordination, and platform hygiene. • Serve as a senior escalation point within the on-call rotation for major incidents, high-impact issues, and customer-approved after-hours change activity. • Follow and reinforce established ITSM processes for incident, request, change, problem, escalation, documentation, and customer-facing status communication. • Develop and maintain runbooks, SOPs, standards, knowledge articles, and technical documentation that improve consistency and service quality. • Mentor other Cloud Engineers, review work for quality and completeness, and provide technical guidance on operational best practices. • Drive monitoring, alerting, logging, tagging, policy, compliance, and cost-visibility improvements that strengthen managed cloud operations. • Use scripting, automation, and AI to reduce repetitive effort, improve consistency, and scale service delivery. • General familiarity with DevOps/SRE tooling is required but is not the primary emphasis of the role. • Participate in customer meetings, service reviews, and advisory discussions; translate technical issues, risk, and improvement opportunities into clear business-facing communication. • Operate and support Red Hat OpenShift (Kubernetes) clusters in production, including cluster health, upgrades, scaling, and lifecycle management. • Manage OpenShift access and security controls, including RBAC, SCCs, NetworkPolicies, secrets management, and certificate/ingress considerations. • Troubleshoot platform and workload issues across Kubernetes/OpenShift constructs (nodes, operators, routes/ingress, services, deployments, pods, persistent volumes) and coordinate remediation with application, network, and security teams. • Implement and validate platform backup, restore, and disaster recovery procedures (e.g., etcd, cluster resources, and persistent data) in accordance with customer requirements. • Support platform automation and standardization efforts using infrastructure as code and GitOps practices (e.g., Terraform, Ansible, Helm, Argo CD) to improve repeatability and reduce operational risk. • Define and improve observability for cloud and OpenShift platforms (metrics, logs, traces), tune alerting to reduce noise, and contribute to availability, performance, and capacity planning. • Other job duties as assigned.

🎯 Requirements

• 5+ years in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support, including work in production environments. • Strong operational expertise in at least one major cloud platform, with the ability to lead complex support and administration activities in Azure. • Experience with other clouds such as GCP, AWS, and OCI is a strong preference. • Minimum 3+ years of experience supporting a production OpenShift environment (on-premises, ROSA, ARO, etc.). • Experience leading complex incidents, escalations, change execution, and problem investigations in production environments. • Experience with Windows and/or Linux server operations, networking fundamentals, identity and access management, monitoring, governance, and operational documentation. • Experience in a managed services, consulting, or multi-customer support environment, ideally supporting complex enterprise customers (preferred). • Strong working knowledge of PowerShell, Python, Bash, infrastructure as code, automation, CI/CD, or related platform tooling used to improve cloud operations (preferred). • Relevant advanced cloud, operations, or platform certifications are a plus (preferred).

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.