Senior Engineer, AWS Intelligent Support

Job not on LinkedIn

2 days ago

Apply Now

Receive Emails with Similar Jobs

Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

1 - 10 employees

📋 Description

• Act as the primary technical escalation point for a broad range of AWS customers. • Handle high-severity incidents, complex architectural reviews, and proactive optimization across the full AWS service portfolio. • Lead triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem. • Perform root cause analysis (RCA) and deliver customer-facing post-mortem reports with actionable prevention plans. • Coordinate with Technical Account Managers (TAMs), Service Teams, and customer stakeholders during live outages. • Mentor junior engineers and maintain internal knowledge base. • Contribute to internal tooling (custom dashboards, alerting, automation).

🎯 Requirements

• 8+ years hands-on experience designing, operating, and troubleshooting production workloads on AWS. • AWS Professional-level certification (Solutions Architect Pro *or* DevOps Engineer Pro) + at least one Specialty (e.g., Security, Networking, Data Analytics, ML). • Broad, practical knowledge across compute, storage, database, networking, security, and management tools (see domains above). • Proficiency in Infrastructure as Code (CloudFormation, CDK, or Terraform). • Strong scripting: Python (boto3) and shell scripting; experience with automation • Proven ability to resolve critical incidents in large-scale environments (include SLA metrics). • Familiar with ITIL-style problem management and blameless post-mortems. • Ability to explain complex technical issues to both engineers and C-level executives. • Excellent written technical documentation skills.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.