Senior Engineer, Defect Management – DevOps

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Thinkahead Consultant Psychologist Pty Ltd

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Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

1 - 10 employees

📋 Description

• As a Senior Engineer (L3) specializing in Defect Management & DevOps, you will play a critical role in driving operational excellence, ensuring defect-free delivery pipelines, and strengthening reliability across cloud-native platforms. You will collaborate closely with engineering, QA, SRE, and product teams to manage end-to-end defect processes, streamline automation, and enhance service observability. The role demands deep analytical capability, strong DevOps experience, and the ability to influence cross-functional improvements through data-driven insights and advanced troubleshooting. • You will act as a subject matter expert (SME) in DevOps and GCP/AWS, overseeing end-to-end release processes, governance, and delivery pipelines. This role requires leadership, deep technical knowledge, and excellent communication skills.

🎯 Requirements

• - Act as the SME for Defect Management processes, governance, tooling, and reporting. • - Own and manage the full defect lifecycle, including logging, triage, prioritization, RCA, corrective actions, and closure. • - Partner with Development, QA, SRE, and Product teams to ensure timely resolution of high-impact issues. • - Establish and maintain defect dashboards, KPIs, and trend analytics to drive quality and process improvements. • - Develop standardized runbooks, escalation workflows, and operational procedures for defect handling. • - Lead cross-team Root Cause Analysis (RCA) investigations and drive Corrective and Preventive Actions (CAPA) implementations. • - Improve operational readiness through enhanced monitoring, alerting, and structured incident-to-defect workflows. • - Provide guidance on CI/CD optimization, automation strategies, infrastructure stability, and reliability engineering. • - Mentor junior engineers in DevOps principles, tooling, defect analysis techniques, and troubleshooting best practices.