ServiceNow Business Process Consultant

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November 24

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1 - 10 employees

📋 Description

• Lead functional discovery workshops, business process reviews, and working sessions with diverse client stakeholders. • Serve as the primary client liaison for business process and functional requirements, building trust and confidence with senior management. • Advise clients on process optimization, best practices, and how to leverage the ServiceNow platform to achieve their strategic goals. • Lead client demos and "art-of-the-possible" sessions, driving consensus and managing expectations. • Guide clients through organizational change, ensuring successful adoption of new processes and technologies. • Translate complex business requirements into detailed solution specifications, process-flow diagrams, and comprehensive user stories. • Collaborate closely with technical consultants and developers to ensure functional requirements are understood and translated accurately into technical solutions. • Serve as the business process and functional SME throughout the project lifecycle. • Develop and deliver client-facing collateral, including workshop materials, process guides, and training documentation. • Support clients in defining and executing user acceptance testing (UAT). • Mentor junior consultants and analysts, contribute to internal best practices, and drive the adoption of new platform features. • Participate in the pre-sales cycle as a subject matter expert, assisting with scoping, estimation, and solutioning for new opportunities. • Generate differentiated thought leadership (e.g., whitepapers, blogs, webinars) focused on business transformation and process optimization. • Identify and communicate new service and product opportunities within client accounts. • Contribute to projects and programs that address future concepts, products, and technologies.

🎯 Requirements

• 5+ years of experience in a business process consulting, business analyst, or related role. • 3+ years of experience working with the ServiceNow platform, with a deep functional understanding of core modules (e.g., ITSM, HRSD, CSM). • Demonstrable experience leading business process design workshops to elicit and document client requirements. • Expertise in translating stakeholder needs into comprehensive user stories and functional specifications. • Proven ability to create high-quality collateral, including process workflows, client presentations, and workshop materials. • Exceptional communication, presentation, and facilitation skills, with the ability to influence and consult with senior-level stakeholders. • Strong understanding of ITIL and Agile frameworks. • Strong interpersonal skills, a customer-centric attitude, and the ability to work with a diverse team. • Self-starter with strong project and situational awareness.