Technical Account Manager

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10 hours ago

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Thinkahead Consultant Psychologist Pty Ltd

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Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

1 - 10 employees

📋 Description

• Acts as a customer advocate and single point of contact for all technical inquiries related to our services. • Is results driven and customer focused; “Get things done - Make things happen”. • Establishes relationships with a named client-base and gains a deep understanding of their business needs and technical solution requirements. • Develops IT Strategy by learning about the client’s business and advising the client on the technologies that can best support their business objectives. • Conducts technology research and analyzes all factors to determine if the considered technology solutions are fully aligned with strategic, compliance (HIPAA, FFIEC, SOX etc.), operational priorities and business objectives. • Performs risk analysis to help clients understand their current IT maturity level and identify gaps or shortcomings in their overall IT and security posture. • Acts as the technical advisor during Quarterly Business Reviews, fully understands and promotes the value and direction of Managed Services. • Assists Service Account Managers with technical reporting and technical client conversations. • Acts as a technical liaison and escalation point between the AHEAD organization and the client. • Creates, reviews, and maintains technical documentation and ensures information is available and accessible to all Managed Services support and engineering teams. • Assists Client Directors with formal planning and budgeting for clients, as well as contract management and project planning. • Identifies up and cross-selling opportunities to promote further expansion of Managed Services in existing accounts. • Focus on integration, automation, and optimization to find technical solutions that will increase efficiency and productivity. • Becomes a strategic player to promote customer satisfaction and client retention.

🎯 Requirements

• 10+ years of related experience in engineering, technical sales and/or IT consulting. • Experience with Cloud Billing Platforms required: (e.g. AWS Native Costing tools, Cost Explorer, Trust Advisor, Azure Cost Manager, etc.). • Hands-on/practical experience with the following technologies: Microsoft Azure, AWS, Google Public Cloud. • Basic understanding of FinOps practices and cloud billing will be critical. • Technical and/or sales certifications desired (e.g. AWS, Microsoft AWS, Google Cloud). • ITIL and/or Project Management certifications are a plus.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.