Conversational UX Writer

🕒 March 10

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $72k - $100k / year

⏰ Full Time

🟢 Junior

✏️ Content Writer

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Think Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

Enterprise • SaaS • Telecommunications

Think Company is an enterprise-focused service provider specializing in creating customized digital solutions for billion-dollar companies. With a strong emphasis on research, design, and product management, Think Company partners with clients to improve customer and employee experiences across various industries, including financial services, healthcare, pharmaceuticals, and telecommunications. Their expertise lies in developing modern digital tools and intuitive self-service experiences that enhance user engagement and streamline operations. With over 15 years of experience, Think Company is known for solving complex, industry-specific problems and building collaborative partnerships to drive value and innovation.

📋 Description

• Write clear, natural conversational copy for AI-powered experiences, including prompts, responses, fallbacks, and task-based dialogue • Design conversational flows that guide users through multi-step interactions across AI systems and digital channels • Develop instructions and prompts that shape how AI agents behave, reason, and respond within complex workflows • Translate brand voice and tone frameworks into conversational behaviors that feel human and consistent • Define AI personas and behavioral guidelines that support coherent and trustworthy user interactions • Map dialogue paths and recovery strategies to help users navigate complex systems successfully • Collaborate with designers, product owners, and engineers in fast-paced product sprints to refine AI interactions and improve the overall experience

🎯 Requirements

• Experience writing for conversational interfaces such as chatbots, AI assistants, or voice systems • Ability to craft original conversational copy for AI agents rather than relying solely on AI-generated drafts • Strong UX writing or product content background with experience designing content within digital products • Experience designing conversational flows, including intent mapping, dialogue paths, and error handling • Ability to translate brand voice and tone guidelines into conversational interaction patterns • Comfortable reviewing work to maintain clarity, consistency, and usability • Strong systems thinking and an ability to connect complex product interactions into clear conversational experiences • A collaborative approach to problem-solving, with comfort working through ambiguity alongside designers, product partners, and engineers • Curiosity about emerging AI technologies and how they shape user experiences

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Ongoing opportunities for learning and development