Senior Content Strategist – Conversational Design, Writing

🕒 April 3

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $72k - $110k / year

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

🦅 H1B Visa Sponsor

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Think Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

Enterprise • SaaS • Telecommunications

Think Company is an enterprise-focused service provider specializing in creating customized digital solutions for billion-dollar companies. With a strong emphasis on research, design, and product management, Think Company partners with clients to improve customer and employee experiences across various industries, including financial services, healthcare, pharmaceuticals, and telecommunications. Their expertise lies in developing modern digital tools and intuitive self-service experiences that enhance user engagement and streamline operations. With over 15 years of experience, Think Company is known for solving complex, industry-specific problems and building collaborative partnerships to drive value and innovation.

📋 Description

• Define and drive content strategy across product experiences, from onboarding flows to advanced workflows • Craft clear, purposeful product content across interfaces and natural language experiences • Lead content design for complex initiatives • Collaborate with product managers, engineers, researchers, and designers to create cohesive, intuitive user experiences • Develop and scale voice and tone systems, content frameworks, and reusable patterns for consistency across products

🎯 Requirements

• Experience shaping content for digital products, including UX writing, content design, or content strategy • Ability to design for both interface-based and conversational experiences, such as chatbots, voice assistants, or similar systems • Proven skill in designing conversational flows, including concepts like intent recognition, turn-taking, and fallback strategies • A user-centered approach to language • Strong foundation in building scalable voice and tone systems and structured content frameworks • Clear and collaborative communication style

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Ongoing opportunities for learning and development • Intentional in-person time for company gatherings