Thomson Reuters
10,000+ employees
Founded 2008
💸 Finance
📱 Media
☁️ SaaS
Finance • Media • SaaS
Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.
Customer Success Manager, Indirect Tax
Job not on LinkedIn
🔥 1 hour ago
🏄 California, Minnesota – Remote
💵 $93.1k - $172.9k / year
⏰ Full Time
🟠 Senior
🔴 Lead
💰 Tax
🦅 H1B Visa Sponsor
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Thomson Reuters
10,000+ employees
Founded 2008
💸 Finance
📱 Media
☁️ SaaS
Finance • Media • SaaS
Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.
📋 Description
• Partner with customers to define success and track progress toward business outcomes • Deliver educational activities throughout the customer lifecycle • Develop and share best practices and Customer Success Plans • Monitor customer health by tracking usage data and escalating critical concerns • Identify and activate commercial growth opportunities and recommend improvements • Ensure customers receive maximum value from their investment • Leverage technology tools like Gainsight and Salesforce • Build and present business plans, report on market and competitor activities
🎯 Requirements
• 8+ years of professional experience • Minimum of 3 years’ experience in customer success • Indirect Tax experience • 4-year college degree required • Master’s degree or equivalent preferred • Salesforce user experience a plus • Functional/technical skills in SaaS implementations and ERP applications a plus • Experience working in and around cloud software solutions and delivery models • Strong business acumen and communication skills • Ability to travel, 25%
🏖️ Benefits
• Flex My Way supportive workplace policies • Work from anywhere for up to 8 weeks per year • Continuous learning and skill development • Comprehensive benefit plans including flexible vacation and two Mental Health Days • Access to Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Two paid volunteer days off annually • Pro-bono consulting project opportunities
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