Thomson Reuters
Finance • Media • SaaS
Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.
Customer Success Manager – Legal AI Solutions
Job not on LinkedIn
October 17
🌵 Arizona – Remote
🏄 California – Remote
+2 more states
💵 $143.5k - $266.5k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑💼 Attorney
🦅 H1B Visa Sponsor
Thomson Reuters
Finance • Media • SaaS
Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.
📋 Description
• Engage regularly with Government executives to understand their goals and provide strategic guidance • Jointly create success plans with government personnel to deliver value • Collaborate with government personnel to identify their specific business challenges • Partner with government customers to help gain executive sponsorship • Ensure users are trained appropriately and define mutual strategies for adoption • Capture value delivered to government customers and develop a joint roadmap • Proactively address customer needs and identify opportunities for expansion • Serve as the voice of the customer by sharing feedback with internal teams
🎯 Requirements
• Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals • 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role • Familiarity with legal technology or AI-driven platforms • Strong interpersonal and communication skills • A proactive, personable approach to problem-solving • Experience working cross-functionally with Sales, Product, Marketing, and Support teams
🏖️ Benefits
• Flexibility & Work-Life Balance: Flex My Way, work from anywhere for up to 8 weeks per year • Career Development and Growth: continuous learning and skill development programs • Industry Competitive Benefits: flexible vacation, Mental Health Days, retirement savings, tuition reimbursement • Culture: award-winning reputation for inclusion and belonging, flexibility, work-life balance • Social Impact: two paid volunteer days off annually, pro-bono consulting projects
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