Customer Success Manager

Job not on LinkedIn

November 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $146.3k - $271.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Thomson Reuters

WebsiteLinkedInAll Job Openings

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

📋 Description

• Mentor and guide CSMs to build their skills in customer relationship management, problem-solving, and strategic account planning • Set and monitor performance metrics for the team • Oversee customer engagement strategies and ensure CSMs are executing customer success plans • Partner with Sales, Product, and Enablement teams • Act as an escalation point for customer issues • Identify and implement best practices to improve team efficiency, customer engagement, and overall effectiveness • Lead by example to create a culture of customer focus, accountability, and continuous improvement

🎯 Requirements

• 7+ years in customer success, account management, or a related role • At least 2 years managing customer-facing teams • Experience in SaaS or legal tech industries preferred • Law degree or substantial experience working with law firms, attorneys, or legal professionals is a plus • Proven ability to inspire, coach, and lead a high-performing team of CSMs • Deep understanding of customer needs and a focus on delivering measurable outcomes • Strong ability to manage metrics, optimize processes, and drive team accountability • Excellent interpersonal and communication skills • Experience in handling escalations and resolving issues

🏖️ Benefits

• Flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Optional hospital, accident, and sickness insurance paid 100% by the employee • Optional life and AD&D insurance paid 100% by the employee • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Access to Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by employee • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Access to Employee Stock Purchase Plan