Customer Success Manager

Job not on LinkedIn

🕒 May 6

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $93.1k - $172.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Be a deep product expert on our AI-enabled CoCounsel suite of products. • Deliver all aspects of the customer success motion to assigned customers, in combination with deep CoCounsel product expertise. • co-creating customer success plans, delivery executive business reviews, demonstrate value, identifying and mitigating risk while retaining and growing the customers relationship with Thomson Reuters. • Serve as deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements. • Develop enablement for customers in partnership to serve our digital strategy. • Develop enablement to educate Thomson Reuters employees. • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives. • Effectively partner with all relevant internal and external partners and stakeholders. • Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately.

🎯 Requirements

• 3+ years experience working or managing Customer Success portfolios/teams (SaaS preferred) • experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus • JD or legal experience preferred • Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts. • Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms) • Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred. • Understanding of legal workflows, terminology, and common challenges. • Functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis. • Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins. • Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving. • Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable. • Bachelor’s degree required; master’s degree or J.D. is a plus.

🏖️ Benefits

• Flexibility & Work-Life Balance: Flex My Way • Career Development and Growth • Industry Competitive Benefits: comprehensive benefit plans • Culture: inclusion and belonging, flexibility, work-life balance • Social Impact: two paid volunteer days off annually