Senior Customer Success Manager – Corporate Legal

Job not on LinkedIn

🔥 1 hour ago

🚗 Michigan, Minnesota, +1 more states – Remote

🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $123.2k - $228.8k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Attorney / Lawyer

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Be a deep product expert on our AI-enabled CoCounsel suite of products. • Deliver all aspects of the customer success motion to assigned customers, in combination with deep CoCounsel product expertise. • Co-create customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customer's relationship with Thomson Reuters. • Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in-person engagements. • Develop enablement for customers in partnership to serve our digital strategy. • Develop enablement to educate Thomson Reuters employees. • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives. • Effectively partner with all relevant internal and external partners and stakeholders. • Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately.

🎯 Requirements

• 3+ years of experience working or managing Customer Success portfolios/teams (SaaS preferred); experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus. • JD or legal experience preferred. • Demonstrated passion through delivering outcomes in a high-performing team. • Energized and elevated others; lead with empathy, clarity, and accountability. • Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts. • Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms). • Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred. • Understanding of legal workflows, terminology, and common challenges. • Functional/technical skills in GenAI systems and AI prompting engineering, particularly as they apply to legal research, drafting, and analysis. • Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins. • Strong business acumen and communication skills; can manage a customer journey, conflict resolution, and problem-solving. • Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable. • Bachelor’s degree required; master’s degree or J.D. is a plus. • Ability to travel 25% .

🏖️ Benefits

• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. • This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. • In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. • Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.