Crisis Hotline and Customer Service, Ticketing Operator – Contract Basis

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ThoughtFull - Employee Mental Wellbeing

WebsiteLinkedInAll Job Openings

11 - 50 employees

🧘 Wellness

👥 HR Tech

Wellness • HR Tech

ThoughtFull is a company that provides comprehensive mental wellbeing solutions for employees through a digital mental health app. This app offers preventive and curative care, and provides access to certified professionals for online therapy and 24/7 crisis support. Trusted by leading insurers and organizations in Asia, ThoughtFull's solutions are designed to improve employee productivity, performance, and retention by reducing workplace stress and enhancing mental health. With an evidence-based approach and a focus on measurable outcomes, ThoughtFull equips organizations with the tools to create healthier workplaces.

📋 Description

• Provide psychological first aid (attend, de-escalate/escalate and intervene) to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese. • Provide accurate and up-to-date information to callers/individuals accordingly. • Collect accurate data about calls and callers with proper record keeping. • Monitor and manage the company’s customer service/ticketing platform, ensuring timely handling of app bugs and support requests. • Supported by the in-house clinical team in administrative processes and psychological case management.

🎯 Requirements

• Preferably have a degree qualification in any field. • Fluent in English, Malay, Mandarin and Cantonese. • Must be punctual, reliable and able to work varying shifts. • Have sufficient digital and computer literacy and a meticulous record keeper. • Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality • Open to learning; committed and motivated to learn and improve. • Fresh graduates are encouraged to apply. This is an entry-level role.

🏖️ Benefits

• Opportunity to make a positive impact and save lives • Work in a leading mental health tech company in SEA • Partner with us to make mental healthcare accessible to all