Player Operations Specialist

Job not on LinkedIn

August 9

Apply Now

Receive Emails with Similar Jobs

Thrill

WebsiteLinkedInAll Job Openings

Gaming • AR/VR • Entertainment

Thrill is a dynamic platform that offers immersive gaming experiences and entertainment options, utilizing advanced technology to engage users in a unique way. With a focus on high-quality graphics and interactive gameplay, Thrill aims to provide an adrenaline-pumping experience for gamers and entertainment seekers alike.

11 - 50 employees

🎮 Gaming

🥽 AR/VR

📋 Description

• Contribute to the evolution of Thrill’s customer support operations. • Help shape the future strategy for our customer support and payments function as we scale globally. • Identify emerging trends and recommend innovative solutions. • Oversee daily customer support activities to ensure timely and effective resolution of user inquiries and issues. • Implement and refine support processes and strategies to improve customer satisfaction and operational efficiency. • Implement customer facing FAQ’s to empower users to be self-serve. • Establish best practices for handling sensitive cases, including compliance-related issues. • Monitor and analyze transaction data to proactively mitigate risks and respond to potential fraudulent activities. • Work closely with internal teams (e.g., Payments, Product, Compliance) to align support initiatives with overall business goals. • Ensure seamless communication across departments to address and resolve customer pain points.

🎯 Requirements

• Proven track record in a customer support role, preferably within high-growth tech, crypto, or gaming environments. • Familiarity with the dynamics of online customer support in a fast-paced, digital environment. • Excellent verbal and written communication skills, with a strong customer-centric mindset. • Ability to thrive in a dynamic startup environment and manage multiple priorities simultaneously. • Experience in the crypto or gaming industries. • Familiarity with customer support automation tools. • Multilingual abilities and a global mindset. • Demonstrated experience in remote team management and leveraging modern collaboration tools. • Background in risk management, payments and compliance within customer service functions.