Strategic Project Manager

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🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👷‍♀️ Project Manager

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Thrive

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Thrive is the industry's fastest-growing learning technology company that provides a modern, all-in-one learning experience platform used by millions of users and large enterprise customers. The company offers SaaS-based products and services to help organisations deliver training and development at scale, serving recognizable brands and operating across multiple countries with both remote and hybrid teams.

📋 Description

• Own end-to-end delivery of our most complex, high-value and high-risk implementation projects, from scoping through to go-live and beyond. • Operate with autonomy in ambiguous situations, setting direction and a clear path where one doesn't yet exist. • Develop detailed project plans, work breakdown structures and resource allocation strategies for projects of significant scale and complexity. • Gain deep expertise across Thrive's product suite, ensuring technical deliverables meet platform requirements and customer needs. • Partner with cross-functional teams to establish technical specifications, architecture and design frameworks. • Lead the technical delivery of LMS implementation projects, ensuring seamless configuration, data migration and third-party integrations (e.g. HR systems, CRM, content libraries). • Review customer technical requirements, detailed specifications and user stories to ensure clarity of scope and alignment to the needs documented in the statement of work. • Project manage API setup and testing, automation of user provisioning (e.g. SCIM), and SCORM/xAPI content compatibility testing. • Oversee UAT cycles and coordinate the resolution of technical defects and feature gaps. • Serve as the technical bridge between customers and Thrive's Product & Engineering teams to support solution design and feature rollouts within the implementation phase. • Collaborate with Product and Engineering during implementation to shape features and functionality where client needs impact the roadmap. • Ensure client feedback from implementation is captured and looped into product iteration discussions. • Mentor and coach other Project Managers, sharing expertise and lifting the capability of the wider team. • Act as an escalation point for colleagues facing delivery challenges, helping to unblock and resolve issues. • Provide clear leadership and direction, fostering a collaborative, motivated and high-performing project environment. • Develop and continuously improve the PMO's playbooks, templates, delivery standards and ways of working. • Turn lessons from individual projects into repeatable, scalable practice across the team. • Champion best practice in project management, driving consistency and quality across all implementations. • Build strong, trusted relationships with senior customer stakeholders, fostering long-term advocacy. • Anticipate customer needs and challenges, resolving issues promptly to ensure a smooth onboarding experience. • Spot expansion opportunities, protect project margin, and flag risks to renewals — seeing the whole account, not just the project. • Gather and act on customer feedback to continuously improve delivery and outcomes. • Consistently deliver high customer satisfaction by aligning results with client expectations and success metrics. • Build and nurture relationships with stakeholders up to executive and sponsor level, ensuring their needs and expectations are met. • Identify potential risks early and establish robust contingency plans to mitigate their impact. • Monitor, manage and resolve project risks and issues to avoid delays or disruptions. • Manage the full lifecycle of change requests, including assessment, authorisation, planning and implementation. • Deliver regular project updates, status reports and post-project evaluations to stakeholders, including at senior level. • Maintain clear, detailed project documentation, including plans, meeting notes and artefacts.

🎯 Requirements

• 8+ years of proven success as a Project Manager, with significant experience leading complex, enterprise-scale LMS implementations or enterprise software delivery. • A track record of mentoring and developing other project managers and raising delivery standards across a team. • Demonstrated ability to deliver exceptional customer satisfaction and advocacy on high-value accounts. • An eye for protecting margin, mitigating risk to renewals, and spotting opportunities to grow accounts. • Strong technical understanding of LMS technologies, including integrations and APIs, SCORM/xAPI content standards, SSO protocols (e.g. SAML, OAuth), user provisioning and data integration techniques. • Able to write or review functional specs, interpret API documentation, and liaise between technical and non-technical stakeholders. • Experience working with Product and Engineering teams during software development and configuration phases. • Proven ability to plan, organise and manage resources for complex projects. • PMP, PRINCE2, or equivalent formal certification required. • Familiarity with tools such as Smartsheet, Jira, Miro and Notion. • Exceptional communication skills, with the ability to convey technical concepts to diverse audiences, from end users to executives. • An analytical mindset to anticipate and resolve project risks and challenges, often with incomplete information. • Thrives in a fast-paced, dynamic environment with tight deadlines and competing priorities. • Experience working across cross-functional teams and with third-party vendors.

🏖️ Benefits

• Unlimited Holiday to support work-life balance • Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings • Flexible Working Hours within core hours (10:00–16:00) • Birthday & Christmas Off, including festive shutdown between Christmas & New Year • Work From Anywhere—fully remote-friendly (4 weeks a year) • Health Cash Back Plan with Health Shield • Employee Assistance Program for confidential support • Financial support program via Maji Salary Sacrifice • Pension Scheme • Death in Service (4x annual salary) • Green Car Scheme through salary sacrifice • Cycle to Work Scheme—save up to 42% on a new bike • Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield