Associate Customer Care Professional, Bilingual

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November 25

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Thrivent

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Banking • Finance • Insurance

Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

📋 Description

• You're empowered to provide a call experience that doesn't rely on a script, and you’ll own it from the first 'Hello!' to problem resolution. • Focus on the details needed to find the right solutions and provide a superior call experience. • Building rapport with callers of diverse backgrounds is vital to accurately assess the situation and present potentially complex solutions. • Quickly navigating multiple systems and at the same time engaging callers with clear, concise, and positive language as you gather relevant information. • We focus on quality and first-call resolution, while looking to minimize our processing time or after-call work so we can help more clients reach their desired goals.

🎯 Requirements

• High school diploma or equivalent experience, post-Secondary education is preferred. • Strong written and verbal communication skills in both English and Spanish required. • Experience navigating complex customer interactions from support through to resolution. • Ability to welcome change and contribute to continuous improvement in a fast-paced work environment. • Ability to work: Training: January 26-March 31, 2026, 8:00 a.m. – 4:30 p.m. Central, Monday through Friday for training duration • After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday

🏖️ Benefits

• Comprehensive medical, vision, and dental (we care about your health) • 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us) • Four weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients) • Up to 20 hours of volunteer time off (help the people we serve and the communities we foster) • Corporate gift matching up to 1:1 (where you donate, we’ll donate) • No nights or weekends!