Associate Customer Care Professional, Generosity Programs

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🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $2.3k / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Thrivent

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

Banking • Finance • Insurance

Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

📋 Description

• This role isn't on the other end of a complaint line, and escalated callers are rare. • Instead, you're empowered to provide a call experience that doesn't rely on a script, and you’ll own it from the first "Hello!" to problem resolution. • Working on each unique call from beginning to end lets you focus on the details needed to find the right solutions and provide a superior call experience. • Each day, you will be helping people with similar values to your own to make the most of all they've been given. • Building rapport with callers of diverse backgrounds is vital to accurately assess the situation and present potentially complex solutions. • It requires quickly navigating multiple systems and at the same time engaging callers with clear, concise, and positive language as you gather relevant information. • We are passionate about the client experience. While Average Handle Time (AHT) is measured, we focus on quality and first-call resolution, while looking to minimize our processing time or after-call work so we can help more clients reach their desired goals.

🎯 Requirements

• High school diploma or equivalent experience, post-Secondary education is preferred. • Experience navigating complex customer interactions from support through to resolution. • Ability to welcome change and contribute to continuous improvement in a fast-paced work environment. • Some examples include proactively sharing suggestions, identifying trends, and improving shared documentation. • Ability to work: Training: September 14, 2026- November 9, 2026, 8:00 a.m. – 4:30 p.m. Central, Monday through Friday for training duration • After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday • Remote work requirements: private, secure, distraction-free work area which must include reliable power and high-speed internet, which is hard-wired via ethernet to a router/modem. • Internet speed 30 Mbps download/10 Mbps upload required. • The ability to pass a criminal background check

🏖️ Benefits

• Comprehensive medical, vision, and dental (we care about your health) • 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us) • Four weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients) • Up to 20 hours of volunteer time off (help the people we serve and the communities we foster) • Corporate gift matching up to 1:1 (where you donate, we’ll donate) • No nights or weekends!