Project Manager – Service Operations

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Plan, execute, and oversee programs that improve service delivery and operational efficiency. • Design and implement structured program plans, including detailed task lists, timelines, and resource allocations. • Identify program dependencies and work with relevant teams to manage and resolve them. • Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making. • Maintain comprehensive program documentation and reporting. • Collaborate with stakeholders across departments to align program objectives with organizational goals. • Monitor program risks and develop contingency plans. • Support continuous improvement of program management processes and tools. • Build expertise quickly in specializations related to program assignments.

🎯 Requirements

• At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects. • Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies. • Strong analytical and problem-solving skills, with attention to detail. • Effective communication skills, with the ability to engage and align diverse stakeholders. • Proven ability to manage risks and navigate complex program challenges. • Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities. • PMP certification preferred. • Willingness to work on the graveyard shift. • Currently residing anywhere in the Philippines and authorized to work there.