Thumbtack
B2C • Marketplace • Home Services
Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.
Payroll Analyst
Job not on LinkedIn
November 7
Thumbtack
B2C • Marketplace • Home Services
Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.
📋 Description
• Manage Timely and Accurate Payroll and Timekeeping for all PH employees. This task includes payroll processing, payroll validation, ticket dispute management, final pay processing, system enhancement, and configuration. • Ensure compliance with statutory requirements such as tax withholdings, SSS, Philhealth, Pag-ibig and other government-mandated contributions. • Provide payroll support, data insights and recommendations to People Business Partners and People Operations team, that drive business strategies and decisions. • Manage and triage the Philippines Payroll ticket queue, answering routine questions, processing transactions, and escalating or assigning more complex requests as appropriate. • Provide employees with accurate and useful direction, resources, or support as needed to their queries in the quickest and most effective channel (voice, email, ticket, or instant message). • Help to maintain and update payroll policies, procedures, and knowledge bases to ensure current and future best support for employees. • Work with the team to improve operational efficiency and the employee experience by identifying opportunities for automation, process and policy changes, and improved communications and documentation. • Support internal and external audits by providing accurate payroll data and documentation. • Conduct Payroll and Timekeeping onboarding trainings for New Hires and newly appointed Managers. • Assists in the completion of special and ad-hoc projects. • Uphold the values of Thumbtack.
🎯 Requirements
• 2+ years of direct experience successfully handling shared services payroll for employees (100-300 people) • Knowledge of HRMS and Payroll systems, preferably Cloudpay and Workday • Awareness of Philippine Taxation and Labor Law • Self-starter and has the initiative to lead projects to enhance the employee experience • Strong customer service skills, including the ability to handle difficult, urgent, and sensitive personal employee situations with confidentiality and discretion • Excellent problem-solving, critical thinking, and analytical skills to find the best solutions for our employees • Excellent English communication (verbal, writing, instant messaging, and email writing) skills • Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools • Comfortable working in a fast-paced tech startup environment where processes are still being defined • Familiarity with Slack and Google Platform
🏖️ Benefits
• Thumbtack embraces diversity • Equal opportunity workplace
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