Thumbtack
B2C • Marketplace • Home Services
Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.
Product Specialist
Job not on LinkedIn
September 9
Thumbtack
B2C • Marketplace • Home Services
Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.
đź“‹ Description
• Stay well-versed in the Thumbtack product, continuously learning updates and new features • Consistently respond to product inquiries from internal customers across Slack and Tack (Salesforce) channels • Triage bugs and support validation and analysis of user feedback to drive product improvements • Create and leverage data-driven insights to influence decisions and improve outcomes • Engage in team huddles, share insights, offer solutions, and address challenges • Own reports, feedback reports, metrics, data analyses, and quality audits to enhance KPIs, guidelines, and processes • Provide constructive feedback and collaborate with internal customers to resolve knowledge gaps and errors • Manage special projects, trackers, reports, and analyses, coordinating with stakeholders to ensure delivery • Collaborate cross-functionally with Engineering, Enablement, and Quality to improve product performance and user experience • Assist in creation and maintenance of documentation and best practices related to product usage and bug resolution
🎯 Requirements
• Strong research, navigation, and investigative skills • Experience with Salesforce, Coda, and Jira or similar tools • Proficiency in Google Workspace (Forms, Sheets, Docs, Slides) • Team player with excellent collaboration skills • Detail-oriented and process-driven with a focus on continuous improvements to workflows • Clear and effective communicator, both verbally and in writing • Strong problem-solving capabilities and critical thinking • Ability to manage multiple tasks and priorities simultaneously
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