Project Manager – Service Operations

🕒 October 12

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 10%

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Thumbtack

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1001 - 5000 employees

👥 B2C

🏪 Marketplace

B2C • Marketplace • Home Services

Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.

📋 Description

• Plan, execute, and oversee programs that improve service delivery and operational efficiency. • Design and implement structured program plans, including detailed task lists, timelines, and resource allocations. • Identify program dependencies and work with relevant teams to manage and resolve them. • Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making. • Maintain comprehensive program documentation and reporting. • Collaborate with stakeholders across departments to align program objectives with organizational goals. • Monitor program risks and develop contingency plans. • Support continuous improvement of program management processes and tools. • Build expertise quickly in specializations related to program assignments.

🎯 Requirements

• At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects. • Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies. • Strong analytical and problem-solving skills, with attention to detail. • Effective communication skills, with the ability to engage and align diverse stakeholders. • Proven ability to manage risks and navigate complex program challenges. • Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities. • PMP certification preferred. • Willingness to work on the graveyard shift. • Currently residing anywhere in the Philippines and authorized to work there.

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