Sales Success Specialist – B2B

🕒 August 21

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🤑 Sales

🚫👨‍🎓 No degree required

👻 Ghost score 41%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🏪 Marketplace

B2C • Marketplace • Home Services

Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.

📋 Description

• Partner with home-service professionals on the Thumbtack platform by understanding their needs and providing solutions • Maintain knowledge of Thumbtack products and services, industry standards, and home maintenance and repair best practices • Complete at least 50 outbound interactions per day with professionals to help them get hired • Build rapport, anticipate needs, and understand long-term business goals • Conduct profile reviews covering response time, reviews, profile pictures, and quick replies • Encourage product recommendations and competitive budgets • Identify cross-selling opportunities for additional products or services • Listen to concerns, probe consultatively, and provide recommendations • Set expectations about lead costs, marketing, and ROI • Troubleshoot and resolve inquiries while de-escalating issues • Follow up via calls, SMS, and/or email • Maintain performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores • Identify improvement opportunities that drive revenue and communicate trends • Make independent decisions balancing professional and company needs • Participate in weekly development sessions, training, and team support interactions

🎯 Requirements

• At least 1–2 years of B2B selling and/or success experience • Minimum of 6 months of outbound calling or collections exposure, preferably in the BPO or Shared Services industry • Customer retention, churn, onboarding, and reactivation experience • Proven track record meeting or exceeding quotas • Proficiency in English • Collaborative, consultative, and problem-solving mindset • Experience in pipeline management • Experience in customer support and product education • Marketing or advertising sales experience • Salesforce experience • AI experience • Google Suite experience • B2B sales experience, preferably in the home service space • Tech-savvy • Currently residing anywhere in the Philippines • Authorized to work in the Philippines • Availability for night shifts, rotating schedules, and occasional holiday work following US business hours • Ability to meet remote-work speed test requirements

🏖️ Benefits

• Equal opportunity workplace and nondiscrimination commitment • Reasonable accommodation for individuals with disabilities during the application process • Remote work arrangement

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