Sales Success Specialist – B2C

🕒 July 28

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🤑 Sales

🚫👨‍🎓 No degree required

👻 Ghost score 51%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🏪 Marketplace

B2C • Marketplace • Home Services

Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.

📋 Description

• Partner with customers by listening to their needs and providing solutions • Maintain excellent knowledge of Thumbtack’s products, services, and home maintenance industry standards • Participate in at least 55 inbound and outbound calls per day • Build rapport with customers and anticipate their needs • Identify opportunities to cross-sell additional products or services • Listen to customer concerns, probe, and provide recommendations • Troubleshoot and resolve customer inquiries using problem-solving and de-escalation skills • Proactively follow up with customers via SMS and/or email • Maintain performance metrics including revenue attainment, quality adherence, efficiency, customer satisfaction, and net promoter scores • Identify improvement areas that drive revenue and communicate trends • Make independent decisions balancing customer and company needs • Engage in weekly development sessions, training, and support interactions

🎯 Requirements

• At least 1–2 years of customer service experience • Minimum of 6 months of pure inbound and/or outbound sales exposure • Experience preferably in the BPO or Shared Services industry • Proven experience in high-volume, revenue-driven sales • Track record of meeting or exceeding quotas • English proficiency • Collaborative attitude • Prospecting and Pipeline Management experience • Currently residing anywhere in the Philippines • Authorized to work in the Philippines • Comfortable with night shifts, rotating schedules, and occasional holiday work • Ability to work shifts generally following US business hours

🏖️ Benefits

• Equal opportunity workplace • Reasonable accommodation for individuals with disabilities • Remote work arrangement

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