Senior Clinical Operations Manager, RN

🕒 May 26

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $115k - $130k / year

⏰ Full Time

🟠 Senior

🏥 Clinical Operations

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Tia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Tia is a healthcare provider offering comprehensive, compassionate care tailored specifically for women, available both in-person and virtually. With a focus on holistic and integrative health, Tia supports women through their entire health journey, providing services in primary care, gynecology, mental health, acupuncture, skin care, and more. The company emphasizes a patient-centered approach that empowers women, addressing both physical and mental health needs. Tia includes a team of specialized providers, such as OB/GYNs, nurse practitioners, and acupuncturists, and collaborates with top-tier health systems to extend care. The company is committed to providing personalized care solutions that consider the diverse socio-economic and cultural backgrounds of its patients, using an empathetic approach to enhance women's healthcare experiences.

📋 Description

• Provide operational leadership for Tia’s RN function, partnering with clinical leads to ensure consistent, high-quality nursing practice across Tia’s virtual and in-person care model. • Build and improve clinical workflows, SOPs, onboarding processes, training programs, and competency structures that support scalable RN team performance. • Monitor staffing, scheduling coverage, queue performance, utilization, quality, and operational metrics to identify trends, resolve gaps, and improve execution. • Support clinical quality, patient safety, regulatory compliance, and continuous improvement across RN and clinical operations workflows. • Partner with Product, Care Coordination, Clinical Care Delivery, and Operations teams to align clinical workflows with broader company goals and care delivery needs. • Create clear role expectations, operating rhythms, metrics, and feedback loops that support a high-ownership, high-accountability RN team. • Spend a portion of time delivering asynchronous nursing care as needed to stay close to workflows, understand team needs, and support patient care.

🎯 Requirements

• Active, unrestricted RN license in California or New York required, with ability and willingness to obtain additional state licenses as needed. Licensure in both CA and NY, or in additional Tia markets such as AZ, is strongly preferred. • 5+ years of nursing experience, including experience in clinical operations, team leadership, workflow improvement, training, quality, or performance management. • Experience supporting or leading RN, MA, care coordination, virtual care, ambulatory care, or similar clinical teams. • Strong ability to build and improve clinical workflows, SOPs, onboarding processes, training materials, competency structures, and performance management tools. • Working knowledge of clinical quality, patient safety, regulatory requirements, documentation standards, and healthcare compliance expectations. • Comfort using dashboards, metrics, and operational data to identify trends, solve problems, improve execution, and support team accountability. • Strong cross-functional communication skills, with the ability to partner across clinical, operations, product, care delivery, and support teams. • A hands-on, accountable leadership style and a desire to build structure in a fast-moving, mission-driven environment.

🏖️ Benefits

• Performance-based bonus • Medical, dental, and vision benefits effective day one • Paid time off, sick leave, and holidays • State license and relevant board certification reimbursement • Complimentary access to educational tools such as UpToDate • Internal educational resources and monthly clinical training opportunities