Content Writer

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Ticketmaster

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🛍️ eCommerce

⚽ Sports

eCommerce • Entertainment • Sports

Ticketmaster is a leading ticketing platform that facilitates the sale of tickets for concerts, sports events, theater performances, and other live entertainment. The platform offers a user-friendly experience for purchasing tickets, as well as managing events and finding popular shows and games. Ticketmaster serves as the official ticket marketplace for many major sports leagues and artist events, making it a key player in the live entertainment industry.

📋 Description

• Create, edit, translate, and proofread fan communications, including external FAQs and internal Agent Knowledgebases • Create email, chat, SMS, and other fan-facing communications as necessary • Serve as the Subject Matter Expert for Ticketmaster Tone of Voice across LATAM • Provide support and guidance on Tone of Voice and content best practices • Check fan-facing help centers and content for compliance and consistency • Lead content and Tone of Voice for chatbots and scripts across Fan Experience markets • Collaborate with local Fan Experience colleagues on market-specific content • Identify opportunities for new content formats, including video, infographics, and decision trees • Work with Client Development and Communications teams to align approaches to challenges • Optimize fan-facing help centers for usability, navigation, intuitiveness, purpose, and SEO

🎯 Requirements

• Fluency in English, Spanish, and Portuguese, written and verbal • Ability to create, translate, adapt, and proofread content for different audiences and markets • Proven experience in content creation, copywriting, editing, localization, or knowledge management • Experience preferably in customer service, communications, digital content, or customer experience environments • Strong understanding of content governance, consistency, accuracy, Tone of Voice, and brand standards across multiple channels • Experience creating and managing FAQs, Help Centres, Knowledge Bases, chatbot content, email templates, and chat scripts • Knowledge of digital customer experience best practices, content optimization, usability, accessibility, and SEO principles • Experience with CMS, knowledge base platforms, translation tools, or customer service technologies is desirable • Strong attention to detail and commitment to quality • Excellent written communication and stakeholder management skills • Collaborative mindset across diverse teams and markets • Proactive, solution-oriented approach to improving fan communications • Ability to manage multiple priorities in a fast-paced environment

🏖️ Benefits

• Inclusive working environment • Support to balance work and homelife • Professional and personal development opportunities • New experiences and learning from talented colleagues