Tickmill
201 - 500 employees
Founded 2014
💸 Finance
💳 Fintech
Finance • Fintech • Trading
Tickmill is a global financial trading company that operates under various regulated entities, including Tickmill UK Ltd, Tickmill Europe, Tickmill South Africa, and Tickmill Ltd Seychelles. The company provides a range of trading services, including Forex, CFDs, and futures and options trading across multiple platforms such as MetaTrader 5, MetaTrader WebTrader, and their mobile app. Authorized and regulated by several financial regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, Tickmill offers tight spreads, high leverage, and competitive commissions to traders. They emphasize risk awareness and provide educational resources such as webinars, tutorials, and market insights to help traders make informed decisions. Tickmill services clients in over 180 countries and places a strong emphasis on customer support and trading conditions.
Client Services Officer – DACH
🔥 1 minute ago
🗣️🇩🇪 German Required
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Tickmill
201 - 500 employees
Founded 2014
💸 Finance
💳 Fintech
Finance • Fintech • Trading
Tickmill is a global financial trading company that operates under various regulated entities, including Tickmill UK Ltd, Tickmill Europe, Tickmill South Africa, and Tickmill Ltd Seychelles. The company provides a range of trading services, including Forex, CFDs, and futures and options trading across multiple platforms such as MetaTrader 5, MetaTrader WebTrader, and their mobile app. Authorized and regulated by several financial regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, Tickmill offers tight spreads, high leverage, and competitive commissions to traders. They emphasize risk awareness and provide educational resources such as webinars, tutorials, and market insights to help traders make informed decisions. Tickmill services clients in over 180 countries and places a strong emphasis on customer support and trading conditions.
📋 Description
• Handle client inquiries promptly and professionally via live chat, email, and phone in English • Act as the main liaison between clients and internal departments, ensuring timely resolution of issues • Assist clients with verification and KYC procedures in line with regulatory and internal requirements, while providing accurate information on account management, execution queries, and platform functionality • Troubleshoot technical issues such as login problems and platform navigation, and guide clients in using available tools and resources to improve their trading experience • Proactively engage clients to minimize churn by delivering personalized support, reactivating dormant accounts, and contributing to client retention through consistent follow-up and tailored solutions • Participate on Expos
🎯 Requirements
• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company • Fluent in English and German, both written and spoken • College or University degree • Strong attention to detail, organizational, and communication skills • Good knowledge of Microsoft Office applications • High level of professionalism, strong work ethic, self-motivation, and team spirit • Positive, can-do attitude • Flexibility to work on public holidays • Availability to work the morning shift (09:00–18:00)
🏖️ Benefits
• Attractive remuneration package based on qualifications and experience • Opportunities to learn and grow through our “Employee Training & Development program” • Birthday and Loyalty benefits
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