Client Services Officer

🕒 June 5

🇹🇷 Turkey – Remote

⏳ Contract/Temporary

🟢 Junior

📁 Client Services

👻 Ghost score 69%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tickmill

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💸 Finance

💳 Fintech

Finance • Fintech • Trading

Tickmill is a global financial trading company that operates under various regulated entities, including Tickmill UK Ltd, Tickmill Europe, Tickmill South Africa, and Tickmill Ltd Seychelles. The company provides a range of trading services, including Forex, CFDs, and futures and options trading across multiple platforms such as MetaTrader 5, MetaTrader WebTrader, and their mobile app. Authorized and regulated by several financial regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, Tickmill offers tight spreads, high leverage, and competitive commissions to traders. They emphasize risk awareness and provide educational resources such as webinars, tutorials, and market insights to help traders make informed decisions. Tickmill services clients in over 180 countries and places a strong emphasis on customer support and trading conditions.

📋 Description

• Resolve issues related to execution delays and account management • Assist clients in understanding market trends, tools, and available resources • Proactively engage with clients to prevent churn, address concerns, offer personalized solutions, and provide ongoing support for long-term retention • Troubleshoot trading platform issues, including login problems, platform navigation, and other technical difficulties • Attend live events and expos • Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals • Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on social media platforms

🎯 Requirements

• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company • Fluent in English and Turkish, both written and spoken • College or University degree • Strong attention to detail, organizational, and communication skills • Good knowledge of Microsoft Office applications • High level of professionalism, strong work ethic, self-motivation, and team spirit • Positive, can-do attitude • Flexibility to work on public holidays • Availability to work the morning shift (09:00–18:00) • Any additional language is an advantage • Deep understanding and experience with financial products and ETDs such as Futures & Options is an advantage

🏖️ Benefits

• Competitive benefits packages • Frequent team initiatives • Opportunities for professional growth • Employee Training & Development program • Birthday and Loyalty benefits • Attractive remuneration package based on qualifications and experience