Tickmill
201 - 500 employees
Founded 2014
💸 Finance
💳 Fintech
Finance • Fintech • Trading
Tickmill is a global financial trading company that operates under various regulated entities, including Tickmill UK Ltd, Tickmill Europe, Tickmill South Africa, and Tickmill Ltd Seychelles. The company provides a range of trading services, including Forex, CFDs, and futures and options trading across multiple platforms such as MetaTrader 5, MetaTrader WebTrader, and their mobile app. Authorized and regulated by several financial regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, Tickmill offers tight spreads, high leverage, and competitive commissions to traders. They emphasize risk awareness and provide educational resources such as webinars, tutorials, and market insights to help traders make informed decisions. Tickmill services clients in over 180 countries and places a strong emphasis on customer support and trading conditions.
Client Services Officer, Turkish
🔥 0 minutes ago
🗣️🇹🇷 Turkish Required
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Tickmill
201 - 500 employees
Founded 2014
💸 Finance
💳 Fintech
Finance • Fintech • Trading
Tickmill is a global financial trading company that operates under various regulated entities, including Tickmill UK Ltd, Tickmill Europe, Tickmill South Africa, and Tickmill Ltd Seychelles. The company provides a range of trading services, including Forex, CFDs, and futures and options trading across multiple platforms such as MetaTrader 5, MetaTrader WebTrader, and their mobile app. Authorized and regulated by several financial regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, Tickmill offers tight spreads, high leverage, and competitive commissions to traders. They emphasize risk awareness and provide educational resources such as webinars, tutorials, and market insights to help traders make informed decisions. Tickmill services clients in over 180 countries and places a strong emphasis on customer support and trading conditions.
📋 Description
• Resolve issues related to execution delays and account management • Assist clients to understand the market trends, tools and resources available • Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention • Troubleshoot issues related to trading platforms such us login problems, platform navigation and other technical difficulties • Attend live events and Expos • Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals • Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on SM platforms
🎯 Requirements
• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company • Fluent in English and Turkish, both written and spoken • College or University degree • Strong attention to detail, organizational, and communication skills • Good knowledge of Microsoft Office applications • High level of professionalism, strong work ethic, self-motivation, and team spirit • Positive, can-do attitude • Flexibility to work on public holidays • Availability to work the morning shift (09:00–18:00)
🏖️ Benefits
• Attractive remuneration package based on qualifications and experience • Opportunities to learn and grow through our “Employee Training & Development program” • Birthday and Loyalty benefits
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