Tickmill
Finance • Fintech • Trading
Tickmill is a global financial trading company that operates under various regulated entities, including Tickmill UK Ltd, Tickmill Europe, Tickmill South Africa, and Tickmill Ltd Seychelles. The company provides a range of trading services, including Forex, CFDs, and futures and options trading across multiple platforms such as MetaTrader 5, MetaTrader WebTrader, and their mobile app. Authorized and regulated by several financial regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, Tickmill offers tight spreads, high leverage, and competitive commissions to traders. They emphasize risk awareness and provide educational resources such as webinars, tutorials, and market insights to help traders make informed decisions. Tickmill services clients in over 180 countries and places a strong emphasis on customer support and trading conditions.
Client Services Officer
Job not on LinkedIn
1 hour ago
Tickmill
Finance • Fintech • Trading
Tickmill is a global financial trading company that operates under various regulated entities, including Tickmill UK Ltd, Tickmill Europe, Tickmill South Africa, and Tickmill Ltd Seychelles. The company provides a range of trading services, including Forex, CFDs, and futures and options trading across multiple platforms such as MetaTrader 5, MetaTrader WebTrader, and their mobile app. Authorized and regulated by several financial regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, Tickmill offers tight spreads, high leverage, and competitive commissions to traders. They emphasize risk awareness and provide educational resources such as webinars, tutorials, and market insights to help traders make informed decisions. Tickmill services clients in over 180 countries and places a strong emphasis on customer support and trading conditions.
📋 Description
• Provide accurate and comprehensive assistance on trade-related inquiries, execution matters, and account management issues in accordance with internal procedures and service standards. • Troubleshoot and resolve technical issues related to MT4/MT5 and other trading platforms, including login difficulties, platform navigation, and operational errors. • Proactively engage with clients to address concerns, provide tailored guidance, and support long-term client satisfaction and retention. • Assist clients in understanding available tools, resources, and platform features, and provide general guidance on market-related information without offering investment advice. • Deliver consistent, professional, and timely support via phone, live chat, and email while adhering to communication quality standards. • Ensure a positive and seamless client experience by maintaining a high level of accuracy, responsibility, and operational integrity in all client interactions. • Perform English-to-Uzbek translation and localization of client communications, platform content, and internal materials, ensuring accuracy, and alignment with Tickmill’s standards.
🎯 Requirements
• Minimum 1 year of experience in a Call Center, Customer Support, or Technical Support role within a regulated financial services environment. • Native Uzbek speaker, with excellent command of the English language. • Knowledge of additional languages will be considered an advantage. • Strong understanding of financial products, particularly FX, CFDs, and/or Exchange-Traded Derivatives (Futures & Options), which will be considered a significant asset. • College or university degree in a relevant field. • High attention to detail, strong organizational abilities, and excellent communication skills. • Proficiency in Microsoft Office and general computer literacy. • Professional conduct, strong work ethic, self-motivation, and the ability to work effectively both independently and as part of a team. • Positive, proactive, and solution-oriented mindset. • Flexibility to work on public holidays, as required. • Ability to work Monday–Friday, 9:00–18:00, on a shift basis.
🏖️ Benefits
• Competitive benefits package • Team-building events • Opportunities for professional growth
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