Relationships Manager

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🌐 Kuwait, Jordan, +1 more countries – Remote

🇰🇼 Kuwait – Remote 🇯🇴 Jordan – Remote 🇱🇧 Lebanon – Remote

⏰ Full Time

🟢 Junior

👔 Manager

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Tickmill

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💸 Finance

💳 Fintech

Finance • Fintech • Trading

Tickmill is a global financial trading company that operates under various regulated entities, including Tickmill UK Ltd, Tickmill Europe, Tickmill South Africa, and Tickmill Ltd Seychelles. The company provides a range of trading services, including Forex, CFDs, and futures and options trading across multiple platforms such as MetaTrader 5, MetaTrader WebTrader, and their mobile app. Authorized and regulated by several financial regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, Tickmill offers tight spreads, high leverage, and competitive commissions to traders. They emphasize risk awareness and provide educational resources such as webinars, tutorials, and market insights to help traders make informed decisions. Tickmill services clients in over 180 countries and places a strong emphasis on customer support and trading conditions.

📋 Description

• Build and maintain strong relationships with existing and new retail and professional clients • Serve as the primary point of contact for assigned client portfolios, providing timely and professional support • Proactively engage clients to increase platform usage, trading activity, and overall satisfaction • Identify opportunities for account growth through cross-selling and upselling relevant products and services • Conduct regular client reviews to understand trading needs, business objectives, and potential challenges • Monitor client activity and identify at-risk accounts, implementing appropriate retention strategies • Coordinate with internal teams to ensure seamless client service • Maintain accurate records of client interactions and activities within the CRM system • Keep clients informed about company products, platform updates, market events, promotions, and educational resources • Gather client feedback and communicate insights to management to improve products, services, and the overall customer experience • Ensure all client communications comply with regulatory requirements and internal policies

🎯 Requirements

• College or university degree • At least 1 year of experience in a Client Relationship, Customer Support, or Sales role, preferably within a regulated financial services company • Experience in the Forex, CFD, or online trading industry will be considered an advantage • Fluency in both Arabic and English, with excellent written and verbal communication skills • Strong interpersonal, communication, organizational, and relationship management skills • Familiarity with trading platforms and CRM systems • High level of professionalism, integrity, attention to detail, and a strong work ethic • Self-motivated, proactive, with a positive can-do attitude and the ability to work independently as well as part of a team

🏖️ Benefits

• Unique opportunity for a career in a global, fast-growing company • Employee Training & Development program • Birthday benefits • Loyalty benefits • Competitive benefits packages • Frequent team initiatives • Opportunities for professional growth