Business Analyst – OMS

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November 25

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Tidal Commerce

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Fintech • Finance • B2B

Tidal Commerce is a company specializing in payment processing and merchant services, catering to businesses and organizations of various sizes. They offer credit card processing solutions, merchant accounts, payment gateways, and point of sale systems like Waves POS. Committed to providing fair and transparent pricing, Tidal Commerce also features award-winning, U. S. -based technical support available 24/7. Their services extend to a wide range of industries including retail, restaurants, hotel & hospitality, and nonprofits. The company is driven by a mission to deliver cutting-edge payment tools and technology that help save money for businesses.

11 - 50 employees

💳 Fintech

💸 Finance

🤝 B2B

💰 $4M Corporate Round on 2019-07

📋 Description

• Gather, analyze, and document business requirements for Shopify-based eCommerce projects and related OMS integrations. • Translate business needs into detailed functional specifications, user stories, acceptance criteria, and process flows. • Work closely with stakeholders to design scalable solutions across Shopify, OMS tools (e.g., Pipe17, Cin7, or similar), and supporting middleware. • Identify gaps, risks, and opportunities in current eCommerce workflows, recommending improvements where needed. • Support solution design by analyzing Shopify features, product/catalog structures, checkout configurations, fulfillment workflows, and order routing rules. • Participate in project planning, system integration efforts, QA, and user acceptance testing to ensure requirements are met. • Act as a liaison between business teams, product owners, developers, and QA to ensure alignment throughout the project lifecycle. • Stay up-to-date with Shopify ecosystem updates, OMS best practices, and emerging trends in eCommerce integrations.

🎯 Requirements

• Minimum of 5 years of experience as a Business Analyst, with a strong focus on Shopify and eCommerce. • Hands-on experience with Shopify/Shopify Plus , including understanding of Liquid themes, checkout configurations, or headless approaches. • Experience working with Order Management Systems (OMS) and understanding of workflows such as order creation, routing, fulfillment, returns, and inventory sync. • Strong understanding of eCommerce processes including catalog management, pricing, promotions, checkout, and post-purchase workflows. • Experience writing functional specifications, user stories, business process maps, and use cases. • Strong analytical and problem-solving abilities with excellent documentation skills. • Exceptional communication and stakeholder management skills, able to bridge business and technical teams effectively. • Ability to work in fast-paced, dynamic environments and manage multiple workstreams simultaneously.

🏖️ Benefits

• Opportunity to work with a talented and passionate team. • Continuous learning and professional development opportunities. • Collaborative and innovative work environment. • Flexible work arrangements