Tidal Commerce
Fintech • Finance • B2B
Tidal Commerce is a company specializing in payment processing and merchant services, catering to businesses and organizations of various sizes. They offer credit card processing solutions, merchant accounts, payment gateways, and point of sale systems like Waves POS. Committed to providing fair and transparent pricing, Tidal Commerce also features award-winning, U. S. -based technical support available 24/7. Their services extend to a wide range of industries including retail, restaurants, hotel & hospitality, and nonprofits. The company is driven by a mission to deliver cutting-edge payment tools and technology that help save money for businesses.
Strategic Client Delivery Partner
Job not on LinkedIn
August 19
Tidal Commerce
Fintech • Finance • B2B
Tidal Commerce is a company specializing in payment processing and merchant services, catering to businesses and organizations of various sizes. They offer credit card processing solutions, merchant accounts, payment gateways, and point of sale systems like Waves POS. Committed to providing fair and transparent pricing, Tidal Commerce also features award-winning, U. S. -based technical support available 24/7. Their services extend to a wide range of industries including retail, restaurants, hotel & hospitality, and nonprofits. The company is driven by a mission to deliver cutting-edge payment tools and technology that help save money for businesses.
📋 Description
• Delivery Oversight & Execution: Managing project plans with project manager and business analysts to influence delivery rigor and excellence across every workstream; connect execution to business impact. • Provide strategic oversight across 3–6 complex digital workstreams (e.g., commerce, CX, personalization). • Collaborate with project managers, technical leads, and strategists to ensure high-performance delivery. • Drive continuous improvement of internal delivery methodologies, playbooks, and planning tools. • Ensure execution readiness by aligning roadmap, delivery pods, and technical execution. • Commercial Stewardship: Co-author statements of work (SOWs) and define scopes, assumptions, and delivery models; track budgets, timelines, and KPIs; forecast profitability; lead contract renewal discussions. • Team Leadership & Collaboration: Mentor and coach client delivery and strategy team members; identify high-potential talent; promote accountability, collaboration, and innovation; collaborate with recruiting to staff engagements.
🎯 Requirements
• 8+ years in client-facing roles, ideally within a digital consultancy or agency environment. • Proven success managing enterprise client accounts ($5M–$25M+). • Strong understanding of digital transformation, CX, commerce, and agile delivery models. • Experience with cross-functional and distributed team leadership. • Proficient in commercial constructs: pricing, SOW creation, contract renewals. • Excellent communication, facilitation, and presentation skills for executive stakeholders. • Familiarity with tools such as Jira, Confluence, and enterprise PM platforms is a plus. • PMP, Scrum, or equivalent certifications preferred.
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