Tidal Financial Group
Finance • Fintech • Compliance
Tidal Financial Group is a leading ETF investment and technology platform that specializes in managing exchange-traded funds (ETFs). With over 193 funds and $30 billion in assets under management, Tidal partners with various issuers to help clients successfully launch, manage, and grow their ETFs. The company offers a full suite of services, including strategy planning, regulatory compliance, portfolio management, and marketing, positioning itself as a premier choice in the ETF industry.
IT Support – Level 2
Job not on LinkedIn
November 27
Tidal Financial Group
Finance • Fintech • Compliance
Tidal Financial Group is a leading ETF investment and technology platform that specializes in managing exchange-traded funds (ETFs). With over 193 funds and $30 billion in assets under management, Tidal partners with various issuers to help clients successfully launch, manage, and grow their ETFs. The company offers a full suite of services, including strategy planning, regulatory compliance, portfolio management, and marketing, positioning itself as a premier choice in the ETF industry.
📋 Description
• Provide advanced technical support and resolve escalated issues from Level 1. • Assist with system administration tasks across Microsoft platforms and SaaS applications. • Own escalated tickets from intake through to resolution, meeting expected SLAs. • Document detailed troubleshooting steps, outcomes, and follow-up notes in the ticketing system. • Act as the main escalation point for Level 1 Support and provide guidance to Level 1.
🎯 Requirements
• 3–5+ years of IT support or system administration experience. • Strong troubleshooting skills with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Entra ID, and Intune-managed endpoints. • Understanding of authentication workflows (SSO, MFA, SAML, OAuth, SCIM). • Familiarity with DNS, domains, identity behavior, and conditional access. • Ability to diagnose complex endpoint issues across Windows devices. • Strong written and verbal communication skills. • Experience supporting SaaS business applications.
🏖️ Benefits
• Maintain a professional remote environment, reliable connectivity, and secure access using approved devices, VPN, and MFA. • Provide steady engagement with escalated tickets and system tasks while supporting Level 1 as needed.
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