PHP Backend Developer, HelpDesk

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Tidio

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AI • B2B • SaaS

Tidio is a company focused on redefining customer service through its AI-driven products. By leveraging machine learning, Tidio aims to make customer interactions seamless and efficient, aspiring to disrupt the market with innovative solutions. The company values long-term customer value, ownership, and continual learning, ensuring a supportive and diverse work culture. Tidio offers various services including live chat, chatbots, helpdesk features, and integrations with platforms like Shopify, Messenger, and WhatsApp. With a strong emphasis on technology and customer satisfaction, Tidio is committed to enhancing business operations through sales, support, and automation solutions.

51 - 200 employees

Founded 2013

🤝 B2B

☁️ SaaS

💰 $25M Series B on 2022-05

📋 Description

• Develop Tidio applications, create new functionalities and maintain the existing ones. • Work in the Escalate value stream formed by different tech teams that cooperate on Tidio’s HelpDesk product. • Collaborate with several backend and frontend engineers, a QA, a Product Designer, a Product Manager, and an Engineering Manager.

🎯 Requirements

• Have at least 2-3 years of experience working as a Software Developer • Have expertise in PHP (preferably PHP 8/8.3 so you know all the newest features) • Know different types of software architecture • Have a solid knowledge of MySQL • Have expertise in one of PHP's frameworks (i.e. Laravel or Symfony) • Use SOLID and implement good practices • Create tests alongside new and existing code • Have experience with Docker

🏖️ Benefits

• Remote work model with flexible hours • Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces • 26 days off guaranteed in a year • Great development opportunities – company-supported courses and conferences • Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs! • Sport & wellness benefit • Private medical care • Mental well-being program – individual therapy sessions and resources for employees • Free access to one of the most popular e-book/audiobook services • Regular social events (company-wide offsites, team events) • Budget for 1:1 English language classes