Product Manager, AI-driven B2B SaaS

2 days ago

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Tidio

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AI • B2B • SaaS

Tidio is a company focused on redefining customer service through its AI-driven products. By leveraging machine learning, Tidio aims to make customer interactions seamless and efficient, aspiring to disrupt the market with innovative solutions. The company values long-term customer value, ownership, and continual learning, ensuring a supportive and diverse work culture. Tidio offers various services including live chat, chatbots, helpdesk features, and integrations with platforms like Shopify, Messenger, and WhatsApp. With a strong emphasis on technology and customer satisfaction, Tidio is committed to enhancing business operations through sales, support, and automation solutions.

51 - 200 employees

Founded 2013

🤝 B2B

☁️ SaaS

💰 $25M Series B on 2022-05

📋 Description

• responsible for building a Customer Service Platform focused on the human support experience - after the AI Agent completes its part and transfers the case to human agents. • analyzing market trends, customer needs, and behavior to influence the product roadmap. • working closely with the GTM squad to build awareness of the new product line. • measuring success through adoption, engagement, and customer satisfaction metrics for email-based communication. • owning and maintaining the product roadmap as a communication tool. • using data to articulate assumptions and provide engaging recommendations to justify product decisions to leadership. • monitoring and understanding product-related metrics and their mechanics. • speaking with customers to gather feedback, uncover real problems, and identify optimization opportunities. • overseeing the product launch cycle. From idea to production, to ensure quality, alignment, and proper communication.

🎯 Requirements

• previous experience in product management, tech, or consulting (Big4). • a problem-generalization mindset — you can look at multiple customer feedback points and identify the underlying, shared issue. • strong analytical skills — you’re comfortable working with data and using it to guide decisions. • experience in user research — you know how to explore user needs, test assumptions, and extract meaningful insights. • solid market research skills — you understand how to evaluate market dynamics and spot opportunities. • adaptability — you handle change well and remain effective in a fast-evolving environment. • excellent communication and collaboration skills — you work effectively with engineering, product, and data teams. • a curiosity-fueled learning mindset — whenever something is unclear, you take initiative to investigate, learn, and build deeper understanding. • fluent English — essential for clear communication in an international environment.

🏖️ Benefits

• Remote work model with flexible hours. • Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces. • 26 days off guaranteed in a year. • Great development opportunities – company-supported courses and conferences. • Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs. • Sport & wellness benefit - no extra charge. • Private medical care - no extra charge. • Mental well-being program – individual therapy sessions and resources for employees. • Free access to one of the most popular e-book/audiobook services. • Regular social events (company-wide offsites, team events). • Budget for 1:1 English language classes.