Senior Frontend Developer, HelpDesk

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2 days ago

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Tidio

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AI • B2B • SaaS

Tidio is a company focused on redefining customer service through its AI-driven products. By leveraging machine learning, Tidio aims to make customer interactions seamless and efficient, aspiring to disrupt the market with innovative solutions. The company values long-term customer value, ownership, and continual learning, ensuring a supportive and diverse work culture. Tidio offers various services including live chat, chatbots, helpdesk features, and integrations with platforms like Shopify, Messenger, and WhatsApp. With a strong emphasis on technology and customer satisfaction, Tidio is committed to enhancing business operations through sales, support, and automation solutions.

51 - 200 employees

Founded 2013

🤝 B2B

☁️ SaaS

💰 $25M Series B on 2022-05

📋 Description

• By joining the team, you will develop Tidio applications, create new functionalities and maintain the existing ones. • Our technology stack is mostly based on JavaScript/TypeScript, React, Redux Toolkit, CSS-in-JS, GIT, Jest, and React Native. • You will be working in the Escalate value stream. • This stream is formed by different tech teams that strictly cooperate on the Tidio’s HelpDesk product. • The teams are made up of several backend and frontend engineers, as well as QA, a Product Designer, a Product Manager and an Engineering Manager. • Tidio's HelpDesk is a unified customer service platform designed to streamline all customer interactions into a single dashboard.

🎯 Requirements

• Have at least 4+ years of experience working as a Frontend Developer • Have expertise in modern JavaScript/TypeScript • Have a very good knowledge of React and Redux • Have knowledge of CSS-in-JS, Jest, NPM, GIT, Playwright • Have experience with CI/CD for mobile and web apps • Can write clean, scalable, and testable code following best practices. • Like to troubleshoot, debug, and improve performance across devices. • Love to contribute to UI/UX decisions and advocate for frontend excellence. • Have a good level of English (B2+) and ability to work in a collaborative, agile environment. • You’ll score extra points if you: • Have experience in React Native • Have experience in backend frameworks (for example NestJS) • Have experience with Docker • Have experience in basic monitoring metrics for SaaS products

🏖️ Benefits

• Remote work model with flexible hours • Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces • 26 days off guaranteed in a year • Great development opportunities – company-supported courses and conferences • Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs! • Sport & wellness benefit • Private medical care • Mental well-being program – individual therapy sessions and resources for employees • Free access to one of the most popular e-book/audiobook services • Regular social events (company-wide offsites, team events) • Budget for 1:1 English language classes;