Senior QA Engineer – AI-driven B2B SaaS

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Tidio

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AI • B2B • SaaS

Tidio is a company focused on redefining customer service through its AI-driven products. By leveraging machine learning, Tidio aims to make customer interactions seamless and efficient, aspiring to disrupt the market with innovative solutions. The company values long-term customer value, ownership, and continual learning, ensuring a supportive and diverse work culture. Tidio offers various services including live chat, chatbots, helpdesk features, and integrations with platforms like Shopify, Messenger, and WhatsApp. With a strong emphasis on technology and customer satisfaction, Tidio is committed to enhancing business operations through sales, support, and automation solutions.

51 - 200 employees

Founded 2013

🤝 B2B

☁️ SaaS

💰 $25M Series B on 2022-05

📋 Description

• Care about quality in every stage of the software development life cycle. • Write e2e tests in Playwright and Detox. • Perform exploratory testing of new features. • Prepare test plans and determine what needs to be automated. • Contribute to the incident management process by classifying reported issues. • Assess testing frameworks to find opportunities for improvement in efficiency and effectiveness. • Work with two technical teams simultaneously (8 engineers, the product designer, the product manager, and the engineering manager). • Cooperate with Product & Technology Teams to establish new and improve existing quality practices. • Impact on identifying and driving testing processes' improvements by actively participating in QA Guild meetings and other Technology department initiatives. • Champion a culture of quality, mentoring teammates, and influencing the broader engineering organisation toward excellence.

🎯 Requirements

• Have 5+ years of experience in Quality Engineering / Assistance. • Have experience writing e2e tests. • Have experience using any automation framework, preferably Playwright or Cypress. • Have an understanding of Frontend and Backend communication, e.g., REST API, and know how this applies to testing methods and automation. • Understand and follow the best coding & testing practices. • Show the "getting things done" attitude, proactively solving issues, and taking ownership of new initiatives. • Have proficiency in English. • You will earn extra points for: • Experience in mobile application testing automation, e.g., Detox, Appium. • React knowledge of DOM elements and components in terms of E2E frameworks integration. • Experience with Email deliverability (DNS, SMTP, DMARC). • Experience with Meta integrations (Facebook, Instagram, WhatsApp). • Experience with AI-powered systems. • Experience even with Backend or Frontend development. • Having experience with non-functional automated tests (e.g., scalability limits, performance, security, etc.). • SaaS startup/scaleup company experience.

🏖️ Benefits

• Remote work model with flexible hours. • Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces. • 26 days off guaranteed in a year. • Great development opportunities – company-supported courses and conferences. • Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs. • Sport & wellness benefit - no extra charge. • Private medical care - no extra charge. • Mental well-being program – individual therapy sessions and resources for employees. • Free access to one of the most popular e-book/audiobook services. • Regular social events (company-wide offsites, team events). • Budget for 1:1 English language classes.