Account Manager

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🕒 May 16

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Tietoevry

WebsiteLinkedInAll Job Openings

10,000+ employees

🤖 Artificial Intelligence

🏢 Enterprise

⚕️ Healthcare Insurance

Artificial Intelligence • Enterprise • Healthcare Insurance

Tietoevry is a global company specializing in creating innovative technology solutions that drive business transformation in the era of data, cloud, and automation. With a focus on AI and digital futures, Tietoevry operates through five specialized end-to-end units: Tietoevry Care for modernizing Nordic health and social care, Tietoevry Industry for digitalizing core industry processes, Tietoevry Banking for scalable banking solutions, Tietoevry Create for accelerating digital agendas, and Tietoevry Tech Services for enterprise IT modernization. The company emphasizes sustainable practices and responsible AI, aiming to unlock business potential across various sectors including healthcare, finance, and energy.

📋 Description

• Promote and sell BICS as a leading international Messaging Hub for traffic worldwide. • Manage messaging relationships with customers within the assigned portfolio and optimize profitability across both selling and buying activities. • Perform daily monitoring of customer traffic, win-back actions, promotions, and related commercial activities. • Facilitate cross-selling opportunities with customers. • Negotiate termination rates with existing accounts to maintain competitive cost structures for outbound traffic. • Coordinate activities aimed at maximizing traffic volumes, including fraud management activities. • Monitor traffic volumes daily to prevent illegal termination, AIT, and other fraudulent activities. • Participate in and coordinate investigations of fraud cases together with customers and suppliers within the assigned portfolio. • Ensure proper implementation of commercial relations within the operational framework and support effective cooperation with internal teams. • Coordinate financial, technical, legal, and administrative matters related to the messaging business, including billing, collections, dispute resolution, and contracts.

🎯 Requirements

• 3+ years of experience in Account Management, Sales, or Customer Relations. • Hands-on experience in telecom wholesale messaging, with strong focus on A2P SMS (SMS hub / aggregators). • Upper-Intermediate English level or higher. • Good analytical and negotiation skills. • Experience working with international customers. • Ability to travel abroad several times per year for conferences and business events.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities