Salesforce Support Engineer

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🕒 May 14

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Tietoevry

WebsiteLinkedInAll Job Openings

10,000+ employees

🤖 Artificial Intelligence

🏢 Enterprise

⚕️ Healthcare Insurance

Artificial Intelligence • Enterprise • Healthcare Insurance

Tietoevry is a global company specializing in creating innovative technology solutions that drive business transformation in the era of data, cloud, and automation. With a focus on AI and digital futures, Tietoevry operates through five specialized end-to-end units: Tietoevry Care for modernizing Nordic health and social care, Tietoevry Industry for digitalizing core industry processes, Tietoevry Banking for scalable banking solutions, Tietoevry Create for accelerating digital agendas, and Tietoevry Tech Services for enterprise IT modernization. The company emphasizes sustainable practices and responsible AI, aiming to unlock business potential across various sectors including healthcare, finance, and energy.

📋 Description

• Develop, test, and maintain Salesforce solutions, integrations, and data migration components • Support Salesforce administration, configuration, and daily platform operations • Troubleshoot technical issues, manage incidents, and provide application support • Maintain and improve CI/CD pipelines and DevOps processes • Perform testing, validation, and performance optimization to ensure platform reliability and security • Collaborate with cross-functional teams on system enhancements, deployments, and new features • Participate in requirements analysis and contribute to solution improvements • Create and maintain technical documentation and support materials • Monitor platform performance and proactively address issues and risks • Recommend improvements to existing processes, integrations, and configurations

🎯 Requirements

• 3+ years of experience with Salesforce development, configuration, or administration • 2+ years of experience with Salesforce Field Service solutions • Experience building integrations between Salesforce and ERP or enterprise systems • Hands-on experience with Salesforce APIs (REST, SOAP, Metadata APIs, etc.) • Proficiency in Lightning Web Components (LWC) development • Good understanding of DevOps principles, CI/CD practices, and Agile methodologies • Experience with ServiceMax functionality, including Service Flow Manager, Dispatch Processes, Service Contracts, Entitlements, Invoicing, Installed Products, or Go App • Experience with tools such as JIRA, ServiceNow, or similar platforms • Strong problem-solving and troubleshooting skills with attention to detail • Excellent communication skills and fluent English • A significant advantage would be Salesforce certifications such as Salesforce Administrator, Platform App Builder, or Platform Developer

🏖️ Benefits

• Opportunity to work on impactful, global projects for recognizable brands • Commitment to diversity, equity, and inclusion