
51 - 200 employees
Founded 2017
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Tiflux is a Brazilian SaaS platform that centralizes omnichannel customer service, internal help desk and IT service management (ITSM). It provides ticketing, workflow automation, AI-assisted tools, time tracking, knowledge base, remote access and real-time analytics across channels like WhatsApp, chat and email, with implementation and consultative support. Tiflux is designed for businesses and IT/service teams to improve productivity, SLA compliance, customer satisfaction and operational ROI.
🔥 0 minutes ago
🇧🇷 Brazil – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
⛑ DevOps & Site Reliability Engineer (SRE)
👻 Ghost score 15%
🗣️🇧🇷🇵🇹 Portuguese Required
Where this job comes from
Posted on Tiflux's careers page, not through a job board
First seen by Remote Rocketship 0 minutes ago

51 - 200 employees
Founded 2017
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Tiflux is a Brazilian SaaS platform that centralizes omnichannel customer service, internal help desk and IT service management (ITSM). It provides ticketing, workflow automation, AI-assisted tools, time tracking, knowledge base, remote access and real-time analytics across channels like WhatsApp, chat and email, with implementation and consultative support. Tiflux is designed for businesses and IT/service teams to improve productivity, SLA compliance, customer satisfaction and operational ROI.
• Operate and evolve AWS infrastructure, focusing on availability, cost, and performance • Provision and maintain resources using Terraform, with version control and review • Create and improve pipelines in GitHub Actions and AWS CodePipeline, including deployment and rollback • Manage metrics, logs, and alerts in CloudWatch and Datadog • Participate in incident resolution and prevention • Monitor vulnerability analysis tools • Manage secrets, access, and certificates, and help remediate vulnerabilities • Support the packaging, distribution, and updates of the agent for Windows, Linux, and macOS • Work with development teams to improve application reliability, security, and speed • Maintain development, staging, and production environments • Document standards and procedures • Work closely with development teams and a senior Platform and Security specialist
• Experience or knowledge in operating and evolving AWS infrastructure, focusing on availability, cost, and performance • Experience or knowledge of Infrastructure as Code using Terraform • Experience or knowledge of CI/CD and automation with GitHub Actions and/or AWS CodePipeline • Experience or knowledge of observability using metrics, logs, and alerts with CloudWatch and/or Datadog • Knowledge of security, vulnerability analysis, secrets, access, and certificates • Knowledge of application packaging, distribution, and updates for Windows, Linux, and macOS • Bachelor’s degree or technology degree • Analytical mindset, investigative curiosity, willingness to learn, strong communication skills, and a commitment to quality and security • Nice to have: experience developing or distributing desktop applications with C#, Go, or Rust • Nice to have: advanced observability with Datadog • Nice to have: DevSecOps practices and cloud security, including SAST, SCA, DAST, hardening, WAF, and Cloudflare • Nice to have: familiarity with Node.js, React, and Ruby on Rails • Nice to have: AWS certifications such as Cloud Practitioner, SysOps Administrator, or Solutions Architect Associate • Nice to have: experience using Claude, Codex, or Cursor
• Amil health insurance • Porto Saúde dental insurance • Meal or food allowance card through Caju • Professional development opportunities • Welcoming workplace certified by GPTW • Fruit Day • Bread Day • Partnership with SESC providing access to fitness, cultural, and leisure activities • Transportation allowance
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