Compliance Analyst

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Logo of Tilt (formerly Empower)

Tilt (formerly Empower)

201 - 500 employees

💳 Fintech

👥 B2C

💸 Finance

Fintech • B2C • Finance

Tilt is a financial technology company that provides cash advance, lines of credit, and credit card services aimed at empowering customers financially. With an emphasis on accessibility, Tilt offers flexible repayment plans and eligibility irrespective of a customer's credit history, enabling individuals to qualify based on their real-time financial habits. The platform is user-friendly, boasting positive customer experiences and a high rating, making it a convenient option for those seeking to manage their finances and build credit effectively.

📋 Description

• Dig into complaints to uncover patterns and systemic issues, transforming customer pain points into actionable insights that shape Tilt’s products and services • Deliver trend analysis and clear, impactful recommendations to both frontline teams and Tilt’s leadership, driving continuous improvement across the company • Craft thoughtful and accurate responses to regulatory complaints that reflect our commitment to transparency and trust • Help maintain the UDAAP risk inventory, mapping Tilt's products and customer touchpoints to potential consumer-harm exposures and keeping risk ratings and ownership current as products evolve • Review customer support and operational processes and test AI chatbot workflows for areas presenting UDAAP risk • Conduct state-by-state regulatory research, beginning with EWA and disclosure laws, and maintain a periodic review cadence so Tilt stays ahead of a fast-moving state landscape • Provide occasional support to compliance testing and monitoring efforts, contributing subject-matter expertise on specific products or regulations as needed • Identify and implement process improvements across your compliance functions to reduce manual effort, minimize errors, and dive deep into analysis • Continuously assess and optimize compliance operations by applying automation, AI, and emerging technologies to strengthen risk management, drive efficiency, and support the company’s innovation-focused strategy

🎯 Requirements

• 2+ years of compliance or related experience in financial services or fintech • Strong analytical and critical-thinking skills • Exceptional organizational skills and attention to detail • Excellent written and verbal communication skills • Ability to collaborate cross-functionally and build relationships across teams • Self-starter mindset with a proactive approach to problem-solving • Bonus: Data analysis, complaints handling, experience in preparing legal/compliance correspondence, knowledge of financial compliance marketing regulations.

🏖️ Benefits

• Virtual-first teamwork: You’ll get started with a WFH office reimbursement. • Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity. • Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards. • Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly. • Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. • Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.

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