Senior IT Engineer

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November 15

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Tilt (formerly Empower)

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Fintech • B2C • Finance

Tilt is a financial technology company that provides cash advance, lines of credit, and credit card services aimed at empowering customers financially. With an emphasis on accessibility, Tilt offers flexible repayment plans and eligibility irrespective of a customer's credit history, enabling individuals to qualify based on their real-time financial habits. The platform is user-friendly, boasting positive customer experiences and a high rating, making it a convenient option for those seeking to manage their finances and build credit effectively.

201 - 500 employees

💳 Fintech

👥 B2C

💸 Finance

📋 Description

• Deliver white-glove IT support to teammates across APAC, EMEA, and the Americas — from quick wins to complex troubleshooting. • Own global SaaS administration across Okta, Google Workspace, Slack, and 1Password — managing access, integrations, and renewals for 450+ employees. • Oversee device logistics and management for a distributed workforce — partnering with GroWrk, CDW, Kandji, and Intune to ensure seamless onboarding and offboarding. • Strengthen our security and compliance posture by supporting SOC 2 Type 2, PCI DSS, and quarterly access reviews — while deploying and maintaining tools for EDR, DLP, and SIEM. • Build IT automations and integrations that make our workflows smarter, faster, and easier. • Contribute to infrastructure and project work, from migrations and tool rollouts to documenting scalable IT processes. • Serve as a trusted partner to cross-functional teams, translating technical challenges into clear, human solutions.

🎯 Requirements

• 5+ years of experience in IT Engineering or Support, ideally in a startup or fast-scaling environment. • Proven success supporting remote and globally distributed teams across multiple time zones. • Strong troubleshooting skills — from “my laptop won’t turn on” to advanced SSO and authentication issues. • Mastery of core tools: Okta, Google Workspace, Slack, 1Password, Kandji, Intune, and Vanta. • Deep understanding of security and compliance frameworks (SOC 2, PCI DSS, CIS, NIST). • Excellent written and verbal communication — especially in async channels like Slack and email. • Empathy and patience that make every support interaction feel seen and valued. • Comfortable with ambiguity, proactive in finding answers, and motivated by helping others succeed.

🏖️ Benefits

• Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement. • Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity. • Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards. • Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly. • Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.) • Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.