Automation and Observability Specialist

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TIM Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

📡 Telecommunications

👥 B2C

☁️ SaaS

Telecommunications • B2C • SaaS

TIM Brasil is a telecommunications company that provides a variety of mobile, internet, and digital services in Brazil. They offer plans with extensive coverage, including 5G technology, and have an app called Meu TIM that allows users to manage their accounts, make payments, and access services conveniently. With a focus on customer experience, TIM Brasil aims to deliver high-quality connectivity and additional benefits to its users.

📋 Description

• Responsible for jointly identifying opportunities for automation of activities and operational processes • Perform governance and curation of implemented automations • Provide technical leadership, standards, and best-practice knowledge for the IT infrastructure automation discipline • Implement and support major automation solutions in a multi-platform environment • Define automation solutions that meet stakeholders' needs • Coordinate and develop Quality Assurance tests to determine the effectiveness of automated processes • Coordinate vendors to resolve system issues and drive future development • Map automation and correlation opportunities across the end-to-end (E2E) incident and complaint handling chain • Work with automation in troubleshooting, automatic opening and closing of tickets, and alarm correlation • Perform calculations to estimate gains and operational efficiency • Analyze data to anticipate solutions and create statistical indicators • Work with Artificial Intelligence and Cognition; perform Watson training • Specify requirements and interface with OSM teams to instrument solutions

🎯 Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Systems Analysis and Development, or related engineering fields • Proven experience in observability and automation of critical environments • Automation and Integration: platforms for automation and workflow orchestration (including low-code and integration platforms) • Integration via APIs, messaging systems, and event-driven architectures • Enterprise integration patterns and process automation • Artificial Intelligence and Agents: concepts of agent and multi-agent architectures • Orchestration of intelligent agents and event- or trigger-driven flows • Frameworks and SDKs for building applied AI solutions and corporate agents • Microsoft stack: Power Platform (Power Automate and Copilot Studio) • Cloud integration services and workflow platforms (e.g., Logic Apps, messaging) • Applied AI platforms and agent orchestration services within the Microsoft ecosystem

🏖️ Benefits

• Medical and dental insurance • Prescription drug benefit • Gympass • Meal and/or food allowance • Transportation voucher • Private pension plan • Company mobile phone with unlimited data and voice allowance • Online English course extendable to one family member or friend • Internal training and development program • Profit-sharing • "My First Benefit" – childcare assistance for children up to 2 years old • Daycare reimbursement (for parents) • Flexible work models and schedules • Happy Day – day off during your birthday month • Other benefits