Customer Relations Consultant

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TIM Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

📡 Telecommunications

👥 B2C

☁️ SaaS

Telecommunications • B2C • SaaS

TIM Brasil is a telecommunications company that provides a variety of mobile, internet, and digital services in Brazil. They offer plans with extensive coverage, including 5G technology, and have an app called Meu TIM that allows users to manage their accounts, make payments, and access services conveniently. With a focus on customer experience, TIM Brasil aims to deliver high-quality connectivity and additional benefits to its users.

📋 Description

• Ensure the best customer service journey • Provide support to external and internal customers to ensure the best customer experience • Analyze consumer complaints and address root causes • Clearly and objectively document the handling of requests for external and internal stakeholders • Ensure compliance with operational and business KPIs while meeting established targets • Use customer service tools and systems to retrieve and record information • Participate in on-site Call Center training, regardless of the work arrangement

🎯 Requirements

• High school diploma • Experience using computer applications and resources • Experience working in customer service roles • Basic math skills

🏖️ Benefits

• Medical and dental insurance * • Prescription drug benefit * • Gympass * • Meal and/or food allowance • Transportation allowance • Private pension plan • Mobile phone with unlimited internet and voice allowance • Online English course extendable to one family member or friend • Internal training and professional development program • Profit sharing • My First Benefit – financial assistance for children up to 2 years old • Childcare reimbursement (for parents) • Happy Day – a day off during your birthday month • * Extendable to eligible dependents

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